Functieomschrijving

Dutch Customer Support Specialist | Remote/Hybrid Portugal

Take the next step in your career with an international customer support opportunity in Portugal.

Full-Time | Remote/Hybrid

About the job

You'll assist Dutch-speaking customers of a European fintech platform with questions concerning banking, payments, cards, investments and account management.

What you'll be doing

— Provide clear and accurate customer assistance
— Handle payment and card enquiries
— Support users with investments and account questions
— Troubleshoot transactions and app-access issues
— Forward complex cases to the relevant teams

Requirements

— Dutch C1/C2 or native level — required
— English minimum B2 — required
— EU citizenship and valid EU passport — required
— High School Diploma — required
— Excellent communication skills
— Customer-oriented mindset
— Strong problem-solving abilities
— Availability for rotational shifts

Work Schedule

— 40 hours per week
— Rotating shifts Monday–Sunday
— Project operates 24/7

Work Arrangement

Remote work in Portugal with an expected future transition to hybrid.

Send your updated CV to apply.