Functieomschrijving

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Dutch Speaking Customer Service Representative for a leading company in the construction industry. This position is ideal for individuals who have a strong background in customer service and are eager to support clients in a dynamic and growing sector.

Responsibilities

Deliver exceptional customer service to Dutch-speaking clients through phone, email, and chat communications.
Assist customers with inquiries related to construction products, services, and order management.
Provide detailed information about product specifications, availability, and pricing to ensure informed purchasing decisions.
Handle customer complaints and issues efficiently, demonstrating a commitment to customer satisfaction.
Coordinate with internal teams to resolve complex inquiries and provide effective solutions.
Document and track customer interactions and feedback to contribute to service improvements.
Stay informed about the latest developments in the construction industry to better assist clients.

Requirements

Fluency in Dutch and English, both written and spoken.
Previous experience in customer service, preferably in the construction or related industries.
Excellent communication and interpersonal skills.
Strong problem-solving skills with the ability to work under pressure.
Proficiency in customer service software and Microsoft Office Suite.
Detail-oriented with strong organizational capabilities.
A proactive and positive attitude towards helping customers achieve their goals.

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year Fully Paid Training
Fully Paid Relocation Package ( flight, transfer and hotel )
Free Greek Lessons, discounts and other perks