Guest service manager | duty manager

Werkgever:
The Hoxton
Regio:
Amsterdam
 
Functieomschrijving
We are looking for an experienced Guest Service Manager to join us.
Reporting to our Front Office Manager you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.


Once the Mayor’s home, now our home, on Amsterdam’s Herengracht canal. The Hoxton, Amsterdam houses 111 rooms, The Apartment, our meetings & events concept, and our all-day restaurant & bar, Lotti’s.


More about us…
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.


What's in it for you...
  • 25 holidays (plus bank holidays), pension, competitive salary, and nifty rewards for going the extra mile and living our values
  • Goes without saying, but we'll feed you when on shift
  • Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
  • Plenty of opportunity to progress and change it up while you’re with us – we’re growing quickly and globally and are part of a diverse family of brands
  • Training to get you settled into your role, learning academies to broaden your skill set and development that helps you think, make and thrive at work
  • Time off to volunteer with one of our partner charities
  • Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!


What you'll do...
  • Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
  • Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions
  • Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
  • Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups


What we're looking for...
  • Hotel or leisure related experience in a similar role
  • If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage
  • Individuals. You’re looking for a place where you can be you; no clones in suits here
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
  • You’re not precious. We leave our egos at the door and help get shit done
  • You’re up for doing things differently and trying (almost) everything once
  • If we got stuck in a lift together we’d have a good time and share a few laughs
  • You want to be part of a team that works hard, supports each other and has fun along the way
Bedrijfsomschrijving
Homey & Layered


The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.


The Hoxton, Amsterdam is located on Herengracht with beautifully designed 111 bedrooms, a vibrant public area and Lotti's, our buzzing neighbourhood restaurant. The menu features an internationally inspired brasserie style cuisine with fresh, locally sourced ingredients. During the day, Lotti's is a place to meet, relax or work, and from Friday to Sunday the bar plays host to local DJ talent.

We're now building a series of hotels in our favourite places, finding new and exciting neighbourhoods to open our doors in. The second Hox opened in Holborn, the third in Amsterdam, our fourth in Paris and we just opened our doors in Williamsburg and Portland. Whilst we're going from one hotel to many we don't want to become a chain and we don't want our organisation to become a huge machine. There's no hierarchy here, not in the hotels or in the office. We like team players, who work hard and have fun.

It's an exciting time to be part of The Hoxton, which is growing and evolving with a young team who are passionate about everything they do.