FunctieomschrijvingAre you enthusiastic and dedicated to exceeding guest expectations? Then we are looking for you! At Quentin Hotels we try to create extraordinary experiences for our guests. We are looking for a motivated Reputation Manager who can help us achieve our goals. As a Reputation Manager, you are responsible for managing all things related to guest satisfaction, online reviews, implementing improvements, and much more.
Some of your tasks are to...
Monitor and control online reviews on all channels (Booking.com, Google, direct)
Make sure that the relevant department replies to guest reviews in a timely manner
Collect all guest feedback and report it to the relevant departments
Find solutions to improve overall guest satisfaction and make sure they are implemented
What do we expect from you?
You are fluent in English (any additional languages are a big advantage)
Good communication and organization skills
A minimum of 2 years of relevant experience
BedrijfsomschrijvingQuentin hotels wants to provide everyone with the opportunity to explore the cities we know and love. Therefore we have a collection of unique hotels located in the city centers of Amsterdam, Berlin, and Prague. Once upon a time, we started as a small city center hotel. Now several years and a few hotels later our core has not changed. Each of our venues has a unique character, style, and story. No room is the same and all hotels are in interesting buildings, conform to the city they are in. In order to make sure we can provide everyone with the opportunity to explore the cities we know and love. Our team can give you great tips that only locals would know. Looking for some wining, dining, shopping, or culture, we are here to help! Providing you with tickets, transportation, bikes, or bookings.
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