About us voco® The Hague Can you imagine walking to work in the morning, to one of the most beautiful hotels in The Hague? When arriving to work, your day of giving guests unforgettable experiences starts! From taking their dinner order to recommending cocktails, you can do it all. Together with an amazing team of mixologists, chefs and baristas; you will have the honor of translating their hard work onto the guest’s table. At the end of the day, you leave the hotel fulfilled and smiling because the guests left smiling too.
Destination: voco® The Hague Come on into an iconic former bank building where offices and ATMs have made way for a brand-new hotel. First impression? 204 elegantly furnished rooms, 7 floors and a warm welcome from your future team. Inside voco The Hague you will find restaurant Botanica and cocktailbar Ultramarijn. This is where you’ll be staying. If there’s one thing we know, it’s that a great host is at the heart of every great stay. And it might be stating the obvious, but at home or in a hotel, we think the trick to being a great host is understanding what your guests want and when they want it. Knowing when to add those little touches and small thoughtful gestures that make every stay special and when to take a step back.
Our guests are by and large pretty unstuffy and laid-back. And while they may not be looking for us to hang onto their every word, they do want us to be there when they need us to be. So, at voco™, we find the right balance. The perfect mix of thoughtful, easy-going but attentive service, that allows our guests to get on with relaxing.
At voco™, everyone’s a host.
Your Day to Day At voco® The Hague we believe that ‘at the heart of every stay is a great host’ and in this job you are at heart of every food & beverage experience in the hotel. Whether you serve guests during breakfast, take their dinner order, or recommend a signature cocktail you always take the time to understand what our guests need to make their experience memorable. In your job you collaborate with mixologists, chefs, and barista’s and it is your responsibility to translate their hard work onto the table of the guest. At the end of the day you leave the hotel fulfilled and smiling because the guests left smiling too.
You are responsible for
Being a true host to the guests of Botanica and Ultramarijn in all serving periods while adding your personal touch to every service touchpoint.
The correct usage and care of all the different tools and equipment in the workplace
Handling cash, credit card and room charge payments and closing the cashier at the end of your shift.
Helping create a safe environment for yourself, guests, and your colleagues by following our safety procedures and informing your supervisor on unsafe situations.
A proactive attitude towards anything that can make the experience of a guest better.
Meeting local cleanliness and hygiene laws, you only accept a spotless work environment.
Occasionally assist the kitchen and stewarding in food preparation and dishwashing.
Give guests an unforgettable experience by helping with any queries or advice since you are knowledgeable about all that we offer. And where applicable you give personal recommendations on all that The Hague has to offer.
Enhancing the culinary experience of our guests through suggestive sales.
Living Botanica, Ultramarijn and the voco™ brand with pride, passion & energy. And you inspire others to deliver memorable branded guest experiences.
Developing awareness and the reputation of voco® The Hague, Ultramarijn & Botanica in the local community.
Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done.
Did you bring everything?
·Passion for hospitality.
Experience in a F&B operations role within a hotel or restaurant.
Strong organizational skills.
Pro-active attitude and eye for detail with a natural drive for continuous improvement.
A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco™ service standards to our voco™ guests.
A true “team-player” mentality and flexible attitude towards a diverse set of tasks.
Excellent communication skills in English and preferably also in Dutch. Another language is always a plus.
Benefits
You’ll be part of the voco® life
Competitive salary and travel allowance based on the distance between your home and the hotel
Staff and friends & family discount at 6000+ IHG hotels worldwide. You’ll be able to stay at hotels for a discounted rate and you’ll get 50% discount on your restaurant and bar bill
Special friends & family discount for stays at voco The Hague including breakfast
Overnight stay at voco® The Hague as part of your onboarding
We have a staff canteen in which we serve staff meals
Discounts to several cultural events such as museums, festivals, theatre, musicals, concerts and much more
Curious about different departments? We offer cross trainings!
To stay fit we offer a 20% discount on your contract with Trainmore + 1 Euro discount for every time you go!
Discount on a collective health insurance
Once a year you get to spend a paid day as a Volunteering Day to volunteer for a charity of your choice
Discount at local businesses in The Hague
Your staff uniform will be washed by the hotel
There will be staff parties, events and departmental outings
You’ll be working in a passionate and ambitious team
You’ll have the opportunity to take part in trainings and workshops
The world is at your feet! Whoever you are, whatever you love doing, bring your passion to voco® The Hague and IHG and we will make sure you will have room to be yourself. Send your resume and motivation letter to HR and they will contact you to finalize your trip to voco The Hague.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether. BedrijfsomschrijvingAbout us: voco™ hotels “At the heart of every great stay is a great host.”
At voco™, we’ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.
Part of the IHG® family, you can rely on a uniquely voco™ experience every stay, but with some of the extra advantages that come with being part of IHG. Such as the benefits of the IHG Rewards Club, one of the world’s largest loyalty programmes. Just as friendly to the environment we look after the planet with the same care as we look after our guests. So you can relax knowing that everything from your super comfy bed to the ingredients on our menu is designed to reduce our environmental impact.
We’re looking for people with as much character as our unique new lifestyle hotels. If you love looking after people and hate stuffy service, you’ll be right at home at voco™. Start a different kind of career as part of IHG’s family of 17 global brands and 5,500+ hotels around the world.
About us: voco® The Hague A modernist urban home for the overseas explorer: voco® The Hague, where quintessential Dutch design and our unstuffy style come together in the city centre of The Hague. Based in the Royal Quarter, this beautiful former bank building has the city’s shops, museum and heritage locations as well as the embassy quarter and Peace Palace within walking distance. By taking the tram in front of the hotel, you will find yourself at the central station in 9 min or at the seaside within 15 min. Our welcoming guest rooms offer thoughtful voco™ touches with quality bedding and eco-friendly upscale amenities. Catch up over local dishes in Botanica garden kitchen & bar, discover drinks inspired by the Dutch Sea explorations from Ultramarijn wonderbar or hang out in our garden terrace to enjoy the voco™ life. With 2 boardrooms, a versatile work play area and a below ground private bar you will find various locations to meet, gather or celebrate.
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