“Jaz in the City is looking for an enthusiastic Front Office Manager”
Jaz in the City is a vibrant and trendy lifestyle hotel located in a unique spot in Amsterdam! This hotel stands for the ultimate guest experience, our so-called Superstar Experience. As an enthusiastic Front Office Supervisor, you play a crucial role in this. Are you up for the job? Read on!
We create an original concept by continuously innovating and improving in areas like design, art, technology, food, and music! With an ideal location next to the Ziggo Dome, opposite the Johan Cruijff Arena, and within walking distance of AFAS Live, Jaz in the City Amsterdam offers a front-row seat to a unique hotel experience.
GENERAL As the Front Office Manager, also known as the Chief Guest Entertainer, you lead by example, sharing your expertise and inspiring your team. Your main goal is to enhance guest satisfaction while ensuring the smooth completion of all front office tasks. Familiar with the Jaz in the City brand and communication style, you interact professionally and courteously with guests and visitors. You report directly to the General Manager, also known as the Band Leader.
JOB DUTIES
Build and manage an efficient front office team, including recruitment, performance evaluations, and managing leave.
Oversee and manage the front office budget, monitoring and adjusting as needed.
Lead onboarding and training processes for front office staff and oversee the housekeeping department.
Handle daily administration, monitor team performance, and address areas for improvement.
Train and coach the front desk team, ensuring smooth operations and problem resolution.
Ensure accurate room status communication and allocate rooms based on guest preferences.
Conduct pre-shift briefings, manage team schedules, and adjust labor needs as required.
Manage inventory and order supplies as needed.
Welcome guests upon arrival, ensuring they feel at home, and handle check-outs with a focus on guest satisfaction.
Use upselling techniques for room nights and restaurant reservations.
Handle financial transactions and respond to guest inquiries professionally.
Resolve guest issues efficiently to maintain high satisfaction levels.
Communicate key information to colleagues and complete checklists.
OTHER RESPONSIBILITIES
Ensure effective use of spaces, inventory, and equipment.
Serve as the go-to person for complex issues and supervise the front office team.
Develop communication and reporting procedures for smooth service implementation.
Stay updated on industry trends and review procedures for operational efficiency.
Build strong relationships with other departments, like the Booking Office and Housekeeping.
Be ready to support any front office role during peak times or in the absence of Duty Managers.
Maintain a clean and organized Front of House and report maintenance issues.
Ensure safety procedures are followed, and report any suspicious activities.
Perform other duties as assigned by management.
SKILLS AND ATTRIBUTES The Chief Guest Entertainer has a positive attitude, focused on providing extraordinary guest experiences. With experience in leading successful teams, they inspire and set an example for others, allowing room for growth and improvement. They exercise sound judgment, are confident in decision-making, and know when to seek further clarification. As an ambassador of Jaz in the City, they align with the brand's concept and communication style. They are flexible, solution-focused, and maintain composure under pressure. Excellent communication skills in English and Dutch are essential, with the ability to listen actively and ask relevant questions.
Knowledge of PMS (preferably Opera) is required, along with proficiency in another language. A certificate of conduct is mandatory, and certifications in Social Hygiene and as a Leermeester are preferred.
Are You The One That I Want? If you’re excited to contribute to the success of Jaz in the City Amsterdam, the musical family member of H World International, apply now & let’s make some noise!
Jaz in the City Amsterdam Email: (klik op de solliciteer button)BedrijfsomschrijvingJaz in the City Amsterdam - Winner of the Dutch Hotel Award 2019!
Join our amazing team and ride to a new rhythm.
A hip haven of sophistication. Shuffle your feet to the city’s beat. Get down at pop-up performances in the bustling bar.
Jaz Amsterdam has 247 acoustically tuned guestrooms with audiophile-approved sound systems and 11 off beat suites on the top floor with private balconies and mind blowing views. We are the place to be for your Ziggo Dome concert, Ajax match or Amsterdam city trip.
Our urban styled bar is known for its craftsmanship. We are the basis for the best burgers in the area. Served with a local beer or our homemade lemonades and cocktails. Enjoy the returning live acts and pop up artists in the bar.
Jaz Amsterdam offers 3 meeting rooms. We have unique creative areas where inspiration comes included. Enjoy a private dinner in our ‘supertrouper’ area or watch our live dj performance at the beat box. Do not forget to relax at the end of the day in our panoramic wellness center with sauna, relax area and fitness on the 9th floor.
Our come-as-you-are mentality let us focus on providing no nonsense hospitality. We know the city and the places to be and are happy to tell you about it. We let your heart beat strong to our musical pop-up performances, just when you do not expect it!
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