Front office supervisor

Werkgever:
Cityden BoLo District
Regio:
Amsterdam
 
Functieomschrijving
We are Cityden Aparthotels. Every day we do the most to let our guests feel at home and to create an unforgettable stay! We do this by creating a personal and pleasant service, where work and relaxation are balanced in a nice way. Cityden Aparthotels currently consists of a selection of 343 apartments, at three different aparthotels in and around Amsterdam. In a short period of time we have become one of the largest Aparthotel players in the Netherlands and we are very proud of that. You can read more about Cityden on our website www.cityden.com

Front Office Supervisor
As a Front Office Supervisor you are an example for the reception team and the to-go person for the guests and your colleagues. With your proactive attitude you take charge and the initiative when it comes to all the things that are reception related. You will train new employees and you will be the first representative for the guests and your team. You make sure that our guest always get a warm welcome and walk out with a big smile!
Together with the team you provide the ultimate guest experience and you always take that extra step!

Tasks & responsibilities
  • Check-in and check-out of the guests;
  • Answering questions of the guest;
  • Complaint handling & and all other additional (administrative) tasks;
  • Training, managing and motivating the reception team;
  • Dealing with procedure improvements;


Who are you?
You ensure that your colleagues and the reception team are always happy and you are aware of everything that’s happening on the floor. You have a strong personality and you don’t mind taking an extra step for your colleagues and the guest. You always have everything in order and with your clear communication the day runs smoothly.

In addition to the above, we also have a few other requirements that we are looking for:

  • You live in or close to Amsterdam or Amstelveen;
  • You are very hospitable, representative and have a great sense of responsibility;
  • You have +/- 2 years of experience in the Front Office within the hotel industry;
  • You speak English fluently. Dutch is an advantage;
  • You have experience in managing a team or you have the ambition to learn this.



Besides these qualities you are also a real Daymaker.


A Daymaker:


  • Has fun
Having fun with each other and our guest. By being yourself, respect each other and help/support each other at all times.
  • Is connected
We always try to establish a (personal) connection with our guest, colleagues and neighbours in order to make the stay/work even more enjoyable.
  • Is independent
A fresh and innovative mindset. We think in possibilities, not in difficulties, this characterizes a real Daymaker.
  • Is ambitious
Every day we strive to get the most out of ourselves by using our creativity to create a unforgettable stay for our guests.
  • No-nonsense
Hands-on mentality and nobody feels too good to help someone else in his/her disciplines, we are all all-round Daymakers!


What do we offer?
An open work culture in which our ambitious professionals are learning by doing, and if desired, get the opportunity to grow within Cityden Aparthotels and their role. We love hard work and we alternate this with regular team building and fun (foreign) activities, as well as a quarterly drink for all Daymakers.

But there is much more, we also offer you:

  • A salary from €2.298.64 gross per month based on 38 hours, depending on knowledge and experience;
  • Special rates for the employees to spend a night at the hotel & 30% discount at all Lucia’s Restaurants & Bars;
  • Free gym and sauna use at all Cityden locations;
  • Regular (afternoon) drinks and trips with the team or entire company;
  • The opportunity to grow, within your hotel or the new hotel(s)


Have you become enthusiastic after reading this vacancy and do you see yourself working at one of our Aparthotels?
Contact our recruitment team via (klik op de solliciteer button) and we are already looking forward to welcome you as one of our new Daymakers!


Bedrijfsomschrijving
Cityden BoLo District is een nieuw Aparthotel in Amsterdam West.

Soms hebben gasten behoefte om zich even terug te trekken of juist helemaal op te gaan in de drukte van de stad en hun dagelijkse leven. Wij zijn hun safe haven in Amsterdam, een plek waar ze zich kunnen opladen voor hun volgende avonturen. Of dit nu nieuwe mensen ontmoeten in het centrum van de stad is of thuis een spannende film kijken. Cityden BoLo District is gelegen in het voormalig GAK-gebouw: een monumentaal pand dat in 1960 gebouwd is door de Amsterdamse stadsbouwmeester Ben Merkelback en één van de modernste gebouwen van haar tijd.

Cityden BoLo District is onderdeel van Cityden Aparthotels. Ontdek meer over Cityden en onze locaties op www.cityden.com en op www.lucias-restaurant.com
 Kernwoorden