Guest experience expert

Werkgever:
Amsterdam Marriott Hotel
Regio:
Amsterdam
 
Functieomschrijving
Our Hotel
With its many museums, peaceful canals and 17th-century architecture, Amsterdam charms every visitor. In the midst of this splendid city, you'll find the Amsterdam Marriott Hotel.
Our luxury hotel, located across from Leidseplein's fine dining, shopping and entertainment, is a 5-minute walk to many attractions including the Rijksmuseum and Van Gogh Museum. In the morning visit the Vondelpark for a relaxing walk or run or go to our on-site 24-hour health club for a great workout.
Our 396 spacious guest rooms have everything you need for business or leisure travel and upscale and casual dining awaits you in our two restaurants where you can grab a burger and beer or Amsterdam's finest steak in town. Our 12 meeting rooms are equipped with the newest technology; we welcome you to our 'Meetings Imagined'.
We are currently recruiting for a passionate and enthusiastic colleague! Do you want to work in a dynamic work environment in the center of Amsterdam and are you interested in a position at the Amsterdam Marriott Hotel? Read the information below and get excited to apply!
What are my responsibilities?
Your main tasks are handling our in- and external phone lines and e-mails, guest complaints and compliments. Also you are responsible for processing guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Lastly, you provide information to guests about room features, property amenities, and local areas of interest.


What makes you the perfect fit?
For our Guest Experience Expert we are looking for a person who enjoys working with people and who has excellent “hospitality skills”. You enjoy working in an international environment and you are passionate about delivering excellent customer service to make sure that our guests experience a memorable stay. And above all, you have a nice, friendly and calm telephone voice.
To be eligible for this position you…
  • have or pursuing a degree in hospitality;
  • have experience in customer service;
  • communicate fluently in Dutch and/or English, another language is of course a plus;
  • are willing to work morning, evening (AM/PM), and weekend shifts;
  • are pro-active and reliable.

What do you get in return?
The Amsterdam Marriott Hotel is part of Marriott International and offers a competitive salary & a wide package of benefits. Each year you will have a performance appraisal and depending on your performance you will get a salary increase. Furthermore we offer:
  • a professional environment to work in;
  • your uniform will be dry-cleaned by the hotel;
  • personal coaching & training to support you in your day-to-day job;
  • career possibilities within Marriott International;
  • special discounted rates for 8500+ Marriott hotels worldwide for you, your family and friends;
  • a TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;
  • Many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings.
For more information about our hotel please see www.amsterdammarriott.com
Marriott is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Bedrijfsomschrijving
Met zijn vele musea, rustige grachten en 17e-eeuwse architectuur charmeert Amsterdam elke bezoeker. Midden in deze prachtige stad vind je het Amsterdam Marriott Hotel.
Ons luxe hotel, gelegen tegenover de uitstekende restaurants, winkels en uitgaansgelegenheden van het Leidseplein, ligt op 5 minuten lopen van vele attracties, waaronder het Rijksmuseum en het Van Gogh Museum. Bezoek 's ochtends het Vondelpark voor een ontspannende wandeling of hardloopsessie of ga naar onze eigen 24-uurs healthclub voor een heerlijke workout.
Onze 396 ruime kamers hebben alles wat u nodig heeft voor zakenreizen of vakanties en luxe en informeel dineren kan je in onze twee restaurants waar je een hamburger en bier of de beste steak van Amsterdam kunt eten. Onze 12 vergaderzalen zijn uitgerust met de nieuwste technologie.