FunctieomschrijvingAre you someone who knows how to make other people feel at ease? Whether it’s providing information, support and service to customers and clients. Going above-and-beyond for customers to create winning experiences. You love to do it. If that’s the case we have a job opportunity that might be exactly what you’re looking for! Please read further to find out if we’re a match.
Employment agency Manpower is looking for a customer service agent for Lynk & Co in Maastricht.
In the position as customer service agent, you will be responding to customer queries, concerns, and complaints through various channels such as phone, email, chat or in person. You can expect the following activities:
Providing accurate and timely information to address customer needs
Investigating and resolving customer issues. Including product or service-related problems
Collaborating with other departments to ensure prompt and effective resolution
Developing a deep understanding of the products or services offered to effectively assist customers and provide relevant information
Recording customer interactions, transactions, comments, and complaints in a clear and organized manner
Maintaining accurate and up-to-date customer records
Adhering to company policies and procedures while assisting customers
Identifying opportunities to upsell or cross-sell additional products or services to meet customer needs
Collaborating with other team members, departments, or supervisors to resolve complex issues and improve overall customer service processes
This is what you get
Gross salary between €15.59 and €18.79 per hour
Job ranging from 32 to 38 hours per week, preferably you work 38 hours a week
Travel cost reimbursement according to regulations of Lynk & Co
Pension accrual through Manpower
Access to more than 200 courses through the Manpower Academy
Functie-eisen
Minimum mbo four thinking- and working level or working experience in similar customer facing support roles
Preferably fluent in either Dutch, Swedish or French
Ability to communicate in speech as well as writing in English
Experience with customer engagement tools/systems and scheduling tools
Basic understanding of product offerings to handle most queries
Basic understanding of internal IT systems to perform day-to-day tasks
Besides that, you’re a good listener, able to manage emotions and adjust your tone of voice to different situations. And organized, able to follow the schedule, and closing transactions according to process. You ensure that customers feel valued and understood during interactions.
Do you feel like you will be a great addition to the team? Apply now and Manpower will get in touch with you within two working days! BedrijfsomschrijvingThe EC Advisor interacts with several departments, systems, and tools to solve, answer, and ultimately wow our customers. The advisor engages and solves first line interactions on the customer preferred time and channels, focusing on customer satisfaction, experience, quality, and efficiency.
Working hours
The working hours in this position are from Monday to Friday 08:15 to 17:15.SollicitatieprocedureFor more information please contact Robin van Loon via sollicitaties@manpower.nl or call 088 282-8128.
Contactgegevens Bedrijfsnaam: Manpower Contactpersoon: Robin van Loon Adres: Diemerhof 16 Postcode/plaats: 1112XN Diemen Telefoon: 088 282-8128 Email: sollicitaties@manpower.nl
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