Technical Support Engineer (No Visa Sponsorship )

After sales support to dealers across EMEA:

• E-mail and helpdesk support, using Advantnet SupportCenter CRM system
• Interact directly with customers to diagnose and solve technical problems in a set time frame
• Analyze and clarify customer requests by researching and troubleshooting the existing knowledgebase
• Inspect cases for technical complexity and advise our customers accordingly
• Direct support to dealers and distributors by onsite interventions
• Check product documentation for completeness and accuracy
• Communicate with development teams in order to find solutions

Exhibition support:

• Installation, operating and dismantling of machines for exhibitions
• Advising customers about specific applications and supporting sales during the show

Training:

• Organizing and hosting technical trainings for dealers and distributors
• Monitoring dealer skills and alerting management about technical issues
• Elaborate the knowledge base for internal / external use
• Refurbishing of second hand machines:
• Inspection and repair of returned / used machines for re-sale
• Maintenance of machines located in the showroom
• Inspection and repair of damaged machines

Warranty check:

• Checking and approving warranty claims from our dealers
• Advising our warranty department about proper warranty terms and conditions

Sales support:

• Advising and training sales persons about machine specifications, proper usage and features
• Advising sales when specific applications or machine requirements arise
• Customer service support:
• Supporting customer service with questions about delivery conditions and availability of parts

• MTS electronics /mechanics/ mechatronics or HTS level, gained through work experience
• Fluent written and oral communication skills in English and preferably in another European language (German, Russian, French, Dutch, Spanish)
• Proven knowledge of Adobe package (illustrator) and CorelDraw graphic software
• More than average IT-skills gained through trainings or schooling
• Travelling throughout Europe on a regular basis
• Team player, Organized, Flexible
• Good communicative skills
• Customer and service minded attitude
• Eager and fast learner
• Living in the Netherlands
• European paspoort or residence document with minimal annotation. Work freely permitted, work permit not required

If you like to work for an international company that stands for quality, then this is the right place for you to delve into the world of high-level printers. Our customer is an important player when it comes to industrial printers, which are used in the textile industry and 3D printing, among others. Within this market, quality, safety and service are written in capital letters. Our client only wants to deliver the best of the best, to achieve this they continue to innovate and a strong value is attached to your input.

• A strong team feeling where your opinion and vision is valued;
• Competitive salary, depending on experience;
• Space for personal development;
• International company

Contactgegevens
Bedrijfsnaam: Continu Professionals
Contactpersoon: Marcin Kmiecik
Telefoon: 020 - 311 80 90
Email: m.kmiecik@continu.nl