ReceptionistAt our large hotel and event venue in Amsterdam, the high level of service comes first. That means that you make guests feel welcome and take on all the tasks of the reception. Taking it easy is not an option, and as a receptionist you will experience the dynamic and hectic pace of the day with a smile. At Mövenpick we make moments, do you?
Be limitless You are the first and last contact of our guests. Therefore, you make sure they feel welcome, and the positive feeling stays during their stay. "Oh, you are celebrating your wedding anniversary in Amsterdam? Congratulations!", and immediately note that the couple receives a bottle of champagne and in their room. You also make sure that this is overhanded to the afternoon shift if they need to take care of it. And is there a guest that is looking for the meetings floor? Then you show the way in a clear, detailed, and friendly approach. Everything with a smile and empathy, even during complains. You are always in the spotlight and perform on the stage of Mövenpick. You work hard, even if your shift is running a bit later, for the guests that will choose our hotel again. There are no limits to your abilities. In addition, you will be:
responsible for checking in and out guests;
the point of contact for all questions in the hotel, from a to z;
the face of our hotel.
This position has morning and afternoon shifts. The morning shift starts at 06:45 and the afternoon shift at 14:45, including a 15-minute handover at the start of each shift. The night shift is outsourced and is therefore not part of your duties.
Proud to present Mövenpick: the place to enjoy life. Inside, we create a space for our guests to enjoy by relaxing at the bar with a delicious cocktail or a creamy cappuccino. In our restaurants, you can discover the most delicious special dishes. We are originally from Switzerland, and we carry this luxurious gastronomic hospitality with us. ‘Enjoying life to the fullest.’ That is our mantra for our guests, but also for you as an employee.
And you provide that experience with a team of twenty colleagues, four shiftleaders and the (assistant) Front Office Manager in our beautiful 4-star hotel located in Amsterdam overlooking the river IJ. With a beautiful atmosphere in our team, we help each other during busy moments so everything runs smoothly. You will work in a hotel that works together with the Passenger Terminal Amsterdam, a total combined conference space of over 1900 m2, including 11 modern and spacious conference and directors’ rooms. Through the emergence of ijVENUES, Amsterdam’s new exhibition centre, everything only becomes bigger and better. On a lovely, sunny day, you can choose between a 10-minute walk or a 5-minute cycle ride from the central station. Or you can hop on the tram from the other side of our hotel. In short: we have it all.
"The true success of a hotel is not just in providing a comfortable bed and a good meal, but in creating an experience that leaves a lasting impression on our guests." – Front Office manager Mövenpick
Don’t work. Do what you love instead A warm feeling is what you offer the guests, during their entrance, their stay and when they leave. During the check-in, with you behind the counter, the conversation with the guest is on-going while you fill in the information in the system. And you do not get irritated if a guest has a lot of questions, or it takes longer to check-in, creating a long line. You attend on them in a serious and empathetic manner. It is important that the appropriate departments are also informed about any useful information acquired. You act as the voice of the hotel. And does handling this complain make the line longer? Then you make contact with the rest of the guests that you will attend to them immediately. This requires a good portion of self-knowledge and self-reflection. And your humour? You make good use of that when the situation calls for it. We enjoy having fun with our guests.You must have:
preferably knowledge of the Opera IT system;
fluent written and spoken knowledge of the English language, and preferably the Dutch language as well.
We offer Of course, we want you to have an optimal experience at Mövenpick. That’s why we are offering:
a monthly gross salary of between €2.298 and €2.858 in accordance with scale 5 of the Collective Labour Agreement for the Dutch hospitality and catering industry;
a contract of 38 hours per week;
25 leave days and time off for any overtime;
extra day off during your birthday month;
a travel allowance up to €200 per month, on the basis of the actual number of kilometres;
a night-shift allowance of 20% and a Sunday allowance of 5%;
pension contributions with the Horeca & Catering pension fund;
national and international opportunities for growth, for instance towards the role of Shiftleader, training and crosstraining opportunities;
a uniform, laundry service and meals;
discounts on rooms, food and drink at Mövenpick Hotels & Resorts, Accor & HR-Group hotels;
enjoy an overnight stay with dinner and breakfast in the hotel where you work at with feel like a guest Mövenpick Experience;
recruitment bonus for a new colleague;
50% F&B discount at various hotels in Amsterdam
various staff outings.
This is the right time to say yes Do you see it as a challenge to put a smile on the face of all guests visiting our hotel? Then do not hesitate any longer: send us your motivation letter and CV, or if you have any questions you can contact the HR Office via hotel.netherlands.hr@movenpick.com or by phone at +31 (0)20 519 1222.
If it is a match, you will be interviewed by a member of the HR department and the Front Office manager. Are you ready? Movenpick Hotel AmsterdamMövenpick Hotel Amsterdam City Centre opened her doors in September 2006. The hotel is situated on the ‘IJ’ between the Passengers Terminal and the “Muziekgebouw”. Mövenpick Hotel Amsterdam is a modern 4 star hotel and offers 408 luxury guest rooms and 1000m2 Conference space divided over 11 state of the art banquet rooms in the hotel and the meeting center. Our guests also have access to the Fitness & Wellness. Other facilities in the hotel are the restaurant that can seat up to 250 persons, a Bar and 24 hour Room service. Mövenpick Hotel Amsterdam is a partner of IJvenues. For more information go to Mövenpick Hotel Amsterdam City Centre | 4 Star Hotel (movenpick.com) & www.ijvenues.com.
Mövenpick Hotels & Resorts has been acquired by Accor in 2018 as a perfect fit to expand their range of upscale brands. Since Movenpick was established in Switzerland in 1973, the brand has expanded its international presence, and today has 20,000-plus rooms in more than 100 Mövenpick hotels across Africa, Asia, Europe and the Middle East. For more information go to https://all.accor.com/brands/movenpick.nl.shtml
At Mövenpick “We make moments” for our guests, but also find it just as important to create great moments for our associates as well. We listen to them, involve them, and appreciate them, all to create an enjoyable working environment together.
The Mövenpick Hotels in the Netherlands are owned by the HR Group, which is one of the largest and fastest growing hotel operating companies in Germany. Their hotel portfolio is broadly diversified, from business hotels near fairs and airports, to centrally located city hotels or to hotels and resorts in leading leisure destinations. It includes a portfolio more than 9500 hotelrooms in Germany, Switserland, The Netherlands, Poland and Spain a mineral spring, two beverage delivery companies and several online shops, as well as service in IT and Real Estate. More information can be found on www.hrg-hotels.de/en/SollicitatieHeb jij interesse in deze functie? Dan ontvangen wij graag je motivatie met CV! Je kunt reageren via ons Sollicitatieformulier. Website: Meer informatie >>>
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