Receptionist - Movenpick Hotel Den Haag

Werkgever:
Mövenpick Hotel Den Haag
Regio:
Den Haag
 
Receptionist
At our boutique hotel in The Hague, the high level of service comes first. That means that you make guests feel welcome and take on all the tasks of the reception. Taking it easy is not an option, and as a receptionist you will experience the dynamic and hectic pace of the day with a smile. At Mövenpick we make moments, do you?

Be limitless.
You are the first and last contact of our guests. Therefore, you make sure they feel welcome, and the positive feeling stays during their stay. "Oh, you are celebrating your wedding anniversary in The Hague? Congratulations!", and immediately note that the couple receives a bottle of champagne and in their room. You also make sure that this is overhanded to the afternoon shift if they need to take care of it. And is there a guest that is looking for the meetings rooms? Then you show the way in a clear, detailed, and friendly approach. Everything with a smile and empathy, even during complains. You are always in the spotlight and perform on the stage of Mövenpick. You work hard, even if your shift is running a bit later, for the guests that will choose our hotel again. There are no limits to your abilities. In addition, you will be:



  • Responsible for checking in and out guests;

  • The point of contact for all questions in the hotel, from a to z;

  • The face of our hotel.




This position has morning and afternoon shifts. The morning shift starts at 07:00 and the afternoon shift at 15:00. The night shift is outsourced and is therefore not part of your duties.

Proud to present
Mövenpick: the place to enjoy life. Inside, we create a space for our guests to enjoy by relaxing at the bar with a delicious cocktail or a creamy cappuccino. In our restaurants, you can discover the most delicious special dishes. We are originally from Switzerland, and we carry this luxurious gastronomic hospitality with us. ‘Enjoying life to the fullest.’ That is our mantra for our guests, but also for you as an employee.
 
And you provide that experience with a team of national and international colleagues, two Assistant Managers and the Front Office Manager in our beautiful 4-star hotel located in the city of The Hague. With a beautiful atmosphere in our team, we help each other during busy moments so everything runs smoothly. You will work in a hotel with 72 rooms, a restaurant, coffee & wine lounge and 3 meeting rooms.  On a lovely, sunny day, you can choose between a 15-minute walk or a 10-minute cycle ride from the central station. Or you can hop on the bus or tram from the other side of our hotel. In short: we have it all.


Don’t work. Do what you love instead

A warm feeling is what you offer the guests, during their entrance, their stay and when they leave.  During the check-in, with you behind the counter, the conversation with the guest is on-going while you fill in the information in the system. And you do not get irritated if a guest has a lot of questions, or it takes longer to check-in, creating a long line. You attend on them in a serious and empathetic manner. It is important that the appropriate departments are also informed about any useful information acquired. You act as the voice of the hotel. And does handling this complain make the line longer? Then you make contact with the rest of the guests that you will attend to them immediately. This requires a good portion of self-knowledge and self-reflection. And your humour? You make good use of that when the situation calls for it. We enjoy having fun with our guests.

You must have:


  • preferably knowledge of the Opera IT system;

  • fluent written and spoken knowledge of the English language, and preferably the Dutch language as well.



We offer:
Of course, we want you to have an optimal experience at Mövenpick. That’s why we are offering:


  • a monthly gross salary of between €2.298 and €2.858 in accordance with scale 5 of the Collective Labour Agreement for the Dutch hospitality and catering industry;



  • a contract of 38 hours per week;

  • 25 leave days and time off for any overtime;

  • extra day off during your birthday month;

  • a commuting allowance up to €200 per month, on the basis of the actual number of kilometres;

  • a night-shift allowance of 20%;

  • pension contributions with the Horeca & Catering pension fund;

  • national and international opportunities for growth, for instance towards the role of supervisor, and national and international training opportunities;

  • a uniform, laundry service and meals;

  • discounts on rooms, food and drink at Mövenpick Hotels & Resorts, Accor & HR-Group hotels;

  • enjoy an overnight stay with dinner and breakfast in the hotel where you work at with Mövenpick Experience;

  • sport facilities in the hotel;

  • recruitment bonus for a new colleague;

  • various staff outings.



This is the right time to say yes
You see it as a challenge to put a smile on the face of all guests visiting our hotel? Then do not hesitate any longer: send us your motivation letter and CV, or if you have any questions you can contact the HR Office via hotel.netherlands.hr@movenpick.com or by phone at +31 (0)20 519 1222.

 
If it is a match, you will be interviewed by the Front Office manager. Are you ready?
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Movenpick Hotel Den Haag
Mövenpick Hotels & Resorts makes moments by doing ordinary things in an extraordinary way. Providing an upscale, relaxed and uncomplicated guest experience, Mövenpick recognises that small gestures make a big difference. Whether it is chocolate hour every afternoon, customised sleep technology to ensure a restful night or specially created fun and healthy kids’ menus, Mövenpick creates a human and warm environment for guests, business partners and employees. Committed to sustainable practices and caring for its local communities, Mövenpick is the most Green Globe certified hotel brand in the world. Founded in Switzerland in 1973, but with a heritage of food and beverage excellence stretching back to the 1940s, Mövenpick holds a growing portfolio of more than 80 hotels in 24 countries. Mövenpick brand is part of Accor, a world-leading travel and lifestyle group which invites travellers to feel welcome at more than 4,500 hotels, resorts and residences, along with some 10,000 of the finest private homes around the globe.


The Mövenpick Hotel The Hague has opened his doors in June 2020 in the heart of one of The Netherlands’ most famous cities.

The stylish 72-room Mövenpick Hotel The Hague marks a new era for the Mövenpick Brand, as it looks to evolve its interior design strategy with concepts that reflect the lifestyle preferences of modern global travellers.

This design is “unmistakably Dutch” with references to regal motifs and the quirkiness for which Dutch design is renowned. The new Mövenpick Coffee & Wine Lounge concept is unveiled at this property too, while key hotel features include an all-day dining restaurant called NOA, a gym and three meeting rooms, all designed to appeal to modern travellers.

We are a member of Koninklijke Horeca Nederland and operate according to the Dutch Collective Labor agreement. Mövenpick Hotels & Resorts offers excellent international career development and training possibilities. In addition to the Collective labor agreement we offer travel allowance. Please note that if you are not a citizen from a European state and you do not have a work permit for the Netherlands you cannot apply for this position.
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