Front office manager

Werkgever:
Amsterdam Marriott Hotel
Regio:
Amsterdam
 
Functieomschrijving
With its many museums, peaceful canals and 17th-century architecture, Amsterdam charms every visitor. In the midst of this splendid city, you'll find the Amsterdam Marriott Hotel. Our luxury hotel, located across from Leidseplein's fine dining, shopping and entertainment, is a 5-minute walk to many attractions including the Rijksmuseum and Van Gogh Museum. In the morning visit the Vondelpark for a relaxing walk or run or go to our on-site 24-hour health club for a great workout.
Our 396 spacious guest rooms have everything you need for business or leisure travel. Our 12 meeting rooms are equipped with the newest technology; we welcome you to our 'Meetings Imagined'. Upscale and casual dining awaits you in our two restaurants.

The job
In this role you are responsible for overseeing the entire Front Office operations.
  • You utilize interpersonal and communication skills to lead, influence, and encourage others
  • You maintain guest services and front desk goals
  • You manage projects and policies
  • You ensure exceptional customer service
  • You identify the developmental needs of others and coach, mentor and help other to improve their knowledge and skills
  • You analyze information and evaluating results to choose the best solution and solve problems
While taking on a new challenge, we are always proud to share our core values that we hope to see back in all you do; Put People First, Pursue Excellence, Act with Integrity, Embrace Change, and Serve our World!


Requirements
  • Bachelor diploma in Hospitality or equivalent work experience
  • 2-3 years of experience leading a Front Office team
  • Opera knowledge
  • Marriott experience is a big plus
  • Able to be visible in operation, provide recognition & promote positive public relations
  • Knowledge of the complete front office operation is essential
  • Excellent interpersonal and communication skills – written and verbal
  • Driving and leading the achievement of different customer oriented KPI’s
  • Fluent business English
  • Eligible to work in the Netherlands
Why you should apply
If all the above mentioned wasn’t enough for you we do still offer another great set of benefits;
  • Personal coaching & training to support you in your day-to-day job;
  • Career possibilities within Marriott International;
  • Endless personal and professional development possibilities in an on- and offline setting;
  • Special discounted rates for 8500+ Marriott hotels worldwide for you, your family and friends;
  • A special discount of 50% in a selection of fine bars and restaurants in 5 star hotel properties in Amsterdam;
  • A TakeCare program; we focus on your emotional, physical and financial well-being by providing many resources, tools, trainings, workshops, and events throughout the year.
For more information about the Amsterdam Marriott Hotel please have a look on our website; www.amsterdammarriott.com.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Bedrijfsomschrijving
Met zijn vele musea, rustige grachten en 17e-eeuwse architectuur charmeert Amsterdam elke bezoeker. Midden in deze prachtige stad vind je het Amsterdam Marriott Hotel.
Ons luxe hotel, gelegen tegenover de uitstekende restaurants, winkels en uitgaansgelegenheden van het Leidseplein, ligt op 5 minuten lopen van vele attracties, waaronder het Rijksmuseum en het Van Gogh Museum. Bezoek 's ochtends het Vondelpark voor een ontspannende wandeling of hardloopsessie of ga naar onze eigen 24-uurs healthclub voor een heerlijke workout.
Onze 396 ruime kamers hebben alles wat u nodig heeft voor zakenreizen of vakanties en luxe en informeel dineren kan je in onze twee restaurants waar je een hamburger en bier of de beste steak van Amsterdam kunt eten. Onze 12 vergaderzalen zijn uitgerust met de nieuwste technologie.