Guest service agent

Werkgever:
Hilton Amsterdam
Regio:
Amsterdam
 
Functieomschrijving
Join the classic and iconic Hilton Amsterdam!

Hilton Amsterdam is a 5 star property with 271 hotel rooms, 21 banquet rooms, authentic Italian restaurant and a nautical style bar at a unique location. Famous for John Lennon and Yoko Ono's 1969 ‘bed-in for peace' and Hilton's first hotel in the Netherlands. The iconic hotel is built on the baseline of Plan Zuid, a district designed by prominent architect Berlage, which highlights the Amsterdam School of architecture and contains boutiques, designer shops and couture houses.

With our Team Members we have one goal to achieve: exceed our guest expectations and improve our outstanding service and high quality product on a daily basis. Together with our historical background it makes us ‘alive with originality’!

Job Description

For our Front Office Department we are currently looking for a Front Office Agent. Within this position, your main tasks will be:
· Check-in and Check-out procedure
· Answering questions from guests
· Identifying our guest needs
· Offer our guest a friendly, pro-active and efficient service
· Handling of basic problems and complaints
· Carrying out of administrative tasks
· Financial/Cashiering tasks
· Support the Executive Lounge Team in their operational daily tasks when necessary


Required skills and competences
· Service oriented
· Hospitable attitude
· Excellent communication skills
· Representative appearance
· Strong organizer and planner
· Great eye for detail
· A Hotel or Tourism education is preferred
· Ability to assist with luggage and lift a reasonable amount without assistance
· Fluent in English and basic Dutch skills
· Minimum of 1 year experience within a similar position in the hospitality industry
· Available for morning, evening and night shifts

What can you expect from us?
Besides being listed as a Great Place to Work in the Large & Multinational workplaces we offer you the following:
· Intensive training period and a personal development program;
· Internal transfer and promotion possibilities;
· Employee discount on Hilton Worldwide hotel rooms via our international Hilton travel program;
· Employee discount of 50% on Food & Beverage at Hilton Worldwide hotels;
· Travel Allowance
· Participation in sport events like Dam to Dam, beach volleyball and soccer competitions;
· Annual team outings, staff party and quarterly team member forums;
· Young and vibrant team that has a work hard/play hard attitude to life and who enjoy having fun at work as well.
· Incentive program based on performance.

Have we sparked your interest? Don’t hesitate, apply now and join the Hilton family!
Bedrijfsomschrijving
Hilton Amsterdam vacatures
Sluit je aan bij het klassieke en iconische Hilton Amsterdam!
Hilton Amsterdam is een gerenommeerd hotel met 271 hotel kamers en 21 conferentie en vergaderzalen, op een unieke locatie binnen het Apollo kwartier in Amsterdam-Zuid. Het hotel behoort tot de top 15 conferentie hotels in de regio’s Europa, Midden-Oosten en Afrika.


Het hotel is bekend om de John Lennon and Yoko Ono's 1969 ‘bed-in for peace' en Hilton's allereerste hotel in Nederland. Het iconische hotel is gebouwd volgens Plan Zuid, een district ontworpen door de bekende architect Berlage. Het is gelegen op loopafstand van het centrum, museumplein en het Concertgebouw.


Hilton Amsterdam beschikt over verschillende toonaangevende bar- en restaurant faciliteiten, waaronder de Half Moon Lounge, Cafe Issimo, the Pavilion en River Dining. Roberto’s Restaurant serveert zowel ontbijt als een hoog niveau a la carte menu tijdens lunch en diner. Bovendien is Room Service 24 uur per dag beschikbaar.


Met ons enthousiaste en gepassioneerde team hebben we een gezamenlijk doel en dat is het overtreffen van de verwachtingen van onze gasten door dagelijks onze uitstekende dienstverlening en hoge product kwaliteit te blijven verbeteren. Creatief, innovatief, een geweldige uitstraling… Hilton Amsterdam!


Hebben wij je interesse gewekt? Aarzel niet, solliciteer nu en word deel van de Hilton familie!