FunctieomschrijvingAt Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer's Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can't help but share.
The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests. The Hostess or Host is the first point of contact for guests and plays a key role in ensuring a pleasant dining or event experience. This individual will greet and seat guests, manage reservations, and coordinate with the service staff to create a smooth and enjoyable environment.
Key Responsibilities:
Greet Guests: Warmly welcome guests upon arrival with a friendly demeanour and a smile. Seat Guests: Escort guests to their seats, ensuring they are comfortable and satisfied with their seating. Manage Reservations: Handle phone calls, online bookings, and walk-in guests, and organize seating charts to accommodate reservations and waitlists efficiently. Monitor Waitlists: Accurately maintain the waitlist during busy periods, provide wait times, and communicate with guests as tables become available. Coordinate with Service Staff: Work closely with servers, bussers, and management to ensure tables are ready for new guests and that seating arrangements run smoothly. Maintain Cleanliness: Keep the reception, waiting area, and menus clean and organized. Handle Guest Inquiries: Answer questions about the menu, services, or venue, and provide information on special promotions or events. Assist in Guest Complaints: Politely and professionally handle guest concerns or complaints, escalating issues to management as needed. Prepare for Events: Assist in setting up special events, including arranging tables, preparing seating charts, and providing excellent guest support during events.
Qualifications:
Customer Service Skills: Friendly, approachable, and capable of delivering a positive guest experience.
Communication Skills: Excellent verbal communication and listening skills to interact with guests and staff effectively.
Organizational Skills: Ability to manage reservations, waitlists, and seating charts efficiently.
Teamwork: Ability to collaborate with servers, kitchen staff, and management to ensure smooth operations.
Problem-Solving Skills: Ability to handle guest inquiries or complaints calmly and professionally.
Requirements:
We offer both Full-Time and Part-Time employment for this role. This vacancy is the Part-Time role.
High school diploma or equivalent.
Prior experience in hospitality or customer service is a plus but not mandatory.
Familiarity with reservation and seating software is beneficial.
Ability to stand for extended periods.
Flexible availability, including nights, weekends, and holidays.
What's in it for you?
Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
A monthly budget to spend on benefits platform Alleo
Possibility to lease a bike
50% discount in restaurants & bars at 19 partner hotels in Amsterdam
Free and unlimited appointments per year with a psychologist via OpenUp
A monthly contribution to a pension scheme
A monthly travel allowance
A monthly clothing allowance (if applicable to your position)
A yearly shoe allowance
Possibility to take part in a Dutch language course
Freshly prepared meals in the canteen
Discount on supplemental health insurances
Location: Amsterdam
BedrijfsomschrijvingGevestigd in hartje Amsterdam vormen vijfentwintig 17e en 18e -eeuwse grachtenpanden het unieke 5 sterren Pulitzer Amsterdam Bij Pulitzer Amsterdam zijn we echte verhalenvertellers en je hoeft alleen maar binnen te stappen om te weten waarom! Het is de thuisbasis van 225 unieke gastenkamers, de tijdloze Pulitzer's Bar, café Pulitzer Garden en het modern-Nederlandse restaurant Jansz., allemaal met verhalen die we niet anders kunnen dan delen. Het kloppend hart van Pulitzer Amsterdam is het team: gemotiveerde, gepassioneerde en oprechte mensen met service in hun bloed. We zijn sociaal en charmant van aard, en creëren blijvende herinneringen voor onze gasten.
Klinkt dit interessant? Kijk wat wij als werkgever te bieden hebben:
Experience Verblijf in Pulitzer Amsterdam als onderdeel van ons introductieprogramma (overnachting met +1 inclusief diner, drankjes & ontbijt)
5 gratis overnachtingen per jaar in de Lore Group hotels wereldwijd
Medewerkers- en Friends & Family-kortingstarieven in de Lore Group hotels
50% korting in restaurants & bars in 19 partnerhotels in Amsterdam
Gratis en onbeperkt afspraken per jaar met een psycholoog via OpenUp
Een maandelijkse bijdrage aan een pensioenregeling
Een maandelijkse reiskostenvergoeding
Een maandelijkse kledingvergoeding (indien van toepassing op je functie)
Een jaarlijkse schoenenvergoeding
Vers bereide maaltijden in de kantine
Korting op aanvullende ziektekostenverzekeringen
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