FunctieomschrijvingMember Relations – Soho House Amsterdam The heart of everything we do is our member, Member Relations is that heart of each property. The number one goal is to ensure our member happiness, through planning, outreach, welcoming and following up with our members and teams. Member relations will welcome, engage, activate and drive our membership community and their presence around the house will provide a friendly and professional approach for all members.
Main Duties
Have a strong floor presence to support all departments, rotating themselves around the house on an hourly basis, taking time in each area to check on and speak to members in person.
Ensure there is a major focus on member experience / relationships.
On the floor, support F&B and Club Reception
Touch tables, collect member feedback on service, food, vibe
Provide service support when necessary (refill waters, bus tables, run a dish)
Support the Front Desk, and member check-in during peak hours.
Assist with events check-in (large scale parties, screenings, ticketed events) and ensure our members always come first, minimize tensions or issues.
Responsible for the member phone line, member relations inbox during shift, all responses in a timely manner
Create a bond with the members that come to the House over a shared experience to make the membership feel special.
Participates and helps create events that fit the needs of the House's demographic and identity. Be inclusive and varied and appeal to all.
Work with Membership Ops on monthly focuses, using service feedback (mystery shopper reports) to host trainings specific to a concern or issue, and area of focus to flag at pre-shifts.
Benefits
Travel allowance > 7.5km
Soho Friends Membership with discounts on F&B, rooms and Cowshed
Partnership discounts (Go-Vital, One Fit, Swapfiets and many more)
Team Events
One paid moving day per year
Two paid volunteering days per year
Introduce a star and you could be eligible to receive a € 300,- (gross) bonus
What we are looking for
Flexible schedule including weekends, holidays as well as the ability to travel
A sophisticated communicator with high standards of performance together with excellent communication, problem solving and listening skills
A charismatic, confident creative individual with in depth knowledge of local market place
Experience with dealing with celebrities and high-profile events
Ability to work effectively under time constraints and deadlines
Ability to create strong relationships with guests, members, and staff
BedrijfsomschrijvingThe venue... Located in the heart of Amsterdam, Soho House Amsterdam is a private members club with 79 bedrooms, a rooftop pool, a gym, a cinema and events spaces. On the ground floor is our Health Club and our Italian restaurant.
Who we are… Soho House & Co is a collection of private members' clubs, restaurants and hotels, spread across Europe, the UK and America. With lots of exciting expansion plans to open new houses and restaurants, it’s an amazing time to be joining us. For those who wish to both further their career and have fun, we offer fantastic, rewarding global prospects.
Opportunities for all… Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Benefits... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Soho Friends Membership and access to members’ digital content
Career growth and personal development opportunities, with an opportunity to travel abroad with us
Cookhouse and House Tonic training programmes to further develop our love and understanding of food and drinks
Our team events, from fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Travel allowance
Subsidised gym memberships and health insurance
Partnerships with different suppliers in the city of Amsterdam
Discounts at Soho House globally, as well as Soho Home and Cowshed
