Part-time night auditor

Werkgever:
Hilton Amsterdam Airport Schiphol
Regio:
Schiphol
 
Functieomschrijving
To support our Front Desk team we are looking for a Parttime Night Auditor at Hilton Amsterdam Airport Schiphol. We offer a position for 4 days per week.
Hilton stands for excellent and authentic experiences for our guests. We are looking for someone who understands the importance of upholding a brands reputation and delivering on these expectations.

A Night Auditor is part of the night-hour operation of the Front Desk Team and ensures to deliver our Guests an exceptional experience from check-in through check-out. The Night Auditor is reporting to the Night Manager.

What will you be doing?
As Night Auditor, you are part the night shift of the Front Desk Team.
A Night Auditor is responsible for the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:
  • Take part in the entire Front Desk operation within the night to maintain high standards
  • Complete Night Audit duties
  • Able to use up-selling techniques to promote hotel services and facilities
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Manage, record and promptly resolve issues or emergencies that arise
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Attend appropriate training courses
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
We are convinced that you can help us to pursue our success. So, what is in it for you?
  • 25% night allowance
  • €3,25 meal allowance for every night you work
  • Take part in the Front Desk incentive program
  • Development opportunities through our extensive training offerings, personal development plans and coaching
  • Career progression within our hotel, the Hilton hotels in the Netherlands and even internationally
  • Travel the world! Use our unique travel program, Go Hilton, and receive substantial discount on hotel rooms all over the world and 50% discount on F&B
  • A diverse and inclusive culture within our organization which has been awarded as Great Place To Work several times!
  • A good starting salary, in which you can grow (according to salary scale V of CLA)
  • Incentives
  • 20 Paid vacation days (based on PT percentage)
  • Travel allowance based on your travel distance
  • We work hard and play hard, we offer several nice team building and sports activities
  • Our organization believes corporate responsibility is very important. We love to give back to our community and the environment and you can help us do that.


What will we expect from you?
Night Auditors serving Hilton brands are always working on behalf of our guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
  • Previous guest service agent experience in the Front Office within a hotel
  • Interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team
  • Fire & Safety trained (BHV)
  • Excellent in English language both verbal and writing
  • Valid work permit for the Netherlands required in case you have a non-EU nationality
What makes us unique as employer?
Do you thrive in your personal and professional life? Within Hilton we believe a good balance between personal and work life is very important. For this reason, we offer our team members, among other things, healthy options in the team member restaurant, team building and sports activities, development opportunities and several activities regarding team member appreciation.

Hilton aims to create a diverse and inclusive organizational culture, so it does not make a difference to us where you were born, what you believe in or who you love! We are curious about you and your talent and are happy to help you grow within our organization.

What will it be like to work for this Hilton Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
Bedrijfsomschrijving
The Hilton Amsterdam Airport Schiphol geeft je een andere kijk op een airport hotel.


Met onze moderne en vooruitstrevende insteek, is het niet alleen de perfecte standplaats voor een goede verbinding met Amsterdam en de rest van de wereld, maar zal je ook verrast worden door het unieke concept en design van het interieur.


Wij bieden onze gasten een overvloed van ruimte en licht in een flexibele en inspirerende omgeving. Het hotel biedt veel uniek design, innovatieve technologie en vernieuwende bar en restaurant concepten.

  • De grootste vergader- en conferentieruimte in de buurt van Schiphol Airport
  • 26 vergaderzalen en een ruime, pilaarvrije balzaal voor maximaal 640 gasten
  • 1970 m² flexibele vergader- en evenementenruimte, een 24-uurs businesscenter en een Executive lounge
  • Health Club met 24-hour fitness center and QoQo Spa
  • Exclusieve private dining room voor het houden van besloten wijnproeverijen en diners voor maximaal 25 gasten, het eigentijdse Aziatische Grill-restaurant, Bowery, en de stijlvolle Gin Bar, Axis
  • Overal in het hotel kosteloze wifi
  • Op zeven minuten loopafstand via een overdekt looppad van Schiphol International Airport
  • Op 15 minuten afstand van het stadscentrum van Amsterdam


Kom jij bij ons werken? Dan kun je gebruikmaken van deze benefits!
  • Ontwikkelingsmogelijkheden door middel van ons ruime trainingsaanbod, persoonlijke ontwikkelingsplannen en coaching
  • Doorgroeimogelijkheden binnen ons hotel, de Hilton hotels in Nederland en zelfs internationaal
  • Travel the world! Maak gebruik van ons unieke reisprogramma, Go Hilton, en ontvang flinke kortingen op hotelkamers over de hele wereld en 50% korting op F&B
  • Een diverse en inclusieve cultuur binnen organisatie die meerdere malen bestempeld is als Great Place To Work!
  • Een goed startsalaris, waarin jij nog kunt groeien
  • Incentives
  • 25 vakantiedagen
  • Een reiskostenvergoeding gebaseerd op jouw reisafstand
  • Naast hard werken, kun je ook samen met jouw collega’s genieten van leuke team building- en sportactiviteiten
  • Binnen onze organisatie staat maatschappelijk verantwoord ondernemen centraal. Wij doen graag iets terug voor de samenleving en het milieu en jij kan je steentje daaraan bijdragen
  • Jij kunt dagelijks gebruik maken van gratis lekkere en gezonde maaltijden in ons Team Member restaurant