Regional Reservations Manager In our Revo Hospitality Group hotels the high level of service comes first. You and your reservations team are the first contact with our guests. Therefore, you make sure they feel welcome and look forward to their stay with us. At Mövenpick we make moments, do you?
Be limitless You set the tone for excellence across all reservation touchpoints ensuring every individual booking is handled with precision, care, and in full alignment with our brand promise. You lead by example, empowering your team to deliver exceptional service through every channel while championing personalization, efficiency, and continuous improvement. When a guest shares something as meaningful as a wedding anniversary, you don’t just ensure the team follows protocol you elevate the moment. You inspire the team to go beyond the expected. Through regular quality checks, hands-on coaching, and strategic refinement of processes, you drive both service excellence and revenue performance. There are no boundaries to how far your leadership can take the team or how memorable a guest experience can become under your guidance. You don’t just manage the reservation journey, you shape it. There’s no limit to your capabilities. In addition, you will be:
Overseeing reservations across all our properties for accuracy and conduct regular audits to ensure rates, market segments, source codes, and notes are correctly applied, safeguarding data integrity and revenue optimization.
Managing the reservation systems proactively, maintaining up-to-date guest profiles, rate codes, allocations, and resolving duplicates to maximize system efficiency and accuracy.
Taking full accountability for completing daily, weekly, monthly, and yearly checklists and reports with precision, delivering actionable insights to support departmental and revenue goals.
Enforcing adherence to hotel policies including cancellation, no-show, and credit protocols, maintaining compliance and minimizing operational risks.
Driving cross-departmental alignment by facilitating collaboration between Reservations, Front Office, Revenue Management, and other teams, ensuring unified strategies and smooth information flow.
In this position, you will work Monday to Friday from 09:00 to 17:00. You are responsible for all the hotels of REVO Hospitality Group in the Netherlands and based in Mövenpick Hotel Amsterdam.
Proud to present Mövenpick: the place to enjoy life. Inside, we create a space for our guests to enjoy by relaxing at the bar with a delicious cocktail or a creamy cappuccino. In our restaurants, you can discover the most delicious special dishes. We are originally from Switzerland, and we carry this luxurious gastronomic hospitality with us. ‘Enjoying life to the fullest.’ That is our mantra for our guests, but also for you as an employee.
And you provide that experience with an international team of six reservations agents and two supervisors in our beautiful 4-star hotel located in Amsterdam overlooking the river IJ. With a beautiful atmosphere in our team, we help each other during busy moments so everything runs smoothly. You will work in a hotel that works together with the Passenger Terminal Amsterdam, a total combined conference space of over 1900 m2, including 11 modern and spacious conference and directors’ rooms. Through the emergence of ijVENUES, Amsterdam’s new exhibition centre, everything only becomes bigger and better. On a lovely, sunny day, you can choose between a 10-minute walk or a 5-minute cycle ride from the central station. Or you can hop on the tram from the other side of our hotel. In short: we have it all.
“’Our reservation team doesn't just book rooms; we create the stage for unforgettable moments." – Reservations supervisor Mövenpick
Don’t work. Do what you love instead Guest satisfaction is your full focus. For you, every request is different and unique. You take all requests seriously and find out the guest's needs. You know how to sell our products without being too obvious. Just subtle and pleasant for our guests. You do this using your enthusiasm, upselling, and negotiation skills. And your humour? You make good use of that when the situation calls for it. We enjoy having fun with our guests. You must have:
A proactive and positive leadership attitude, with a genuine passion for driving exceptional customer service standards across all properties.
Demonstrated ability to lead, motivate, and develop a diverse reservations team, fostering a collaborative and high-performance culture.
Flexibility to support operational needs, including occasional work on Saturdays or travel to hotel locations as required.
Excellent command of both written and spoken English; additional languages such as Dutch are a strong advantage for effective regional communication.
Strong proficiency and hands-on experience with OPERA or similar Property Management Systems, with the ability to train staff and optimize system use for maximum efficiency.
We offer Of course, we want you to have an optimal experience at Mövenpick. That’s why we are offering:
a monthly gross salary of between €3.377 and €4.369 in accordance with scale 9 of the Collective Labour Agreement for the Dutch hospitality and catering industry.
a contract of 38 hours per week.
25 leave days.
extra day off during your birthday month.
a travel allowance up to €200 per month, on the basis of the actual number of kilometres.
a night-shift allowance of 20% and a Sunday allowance of 5%.
pension contributions with the Horeca & Catering pension fund.
national and international opportunities for growth and (cross) training opportunities.
a meal in our canteen.
discounts on rooms, food and drink at Mövenpick Hotels & Resorts, Accor & Revo Hospitality Group.
enjoy an overnight stay with dinner and breakfast in the hotel where you work at with feel like a guest Mövenpick Experience.
recruitment bonus for a new colleague.
50% F&B discount at various hotels in Amsterdam.
various staff outings.
This is the right time to say yes Do you see it as a challenge to put a smile on the face of all guests visiting our hotel? Then do not hesitate any longer: send us your motivation letter and CV, or if you have any questions you can contact the HR Office via hotel.netherlands.hr@movenpick.com or by phone at +31 (0)20 519 1222.
If it is a match, you will be interviewed by a member of the HR department and the Director of Revenue. Are you ready? Movenpick Hotel AmsterdamMövenpick Hotel Amsterdam City Centre opened her doors in September 2006. The hotel is situated on the ‘IJ’ between the Passengers Terminal and the “Muziekgebouw”. Mövenpick Hotel Amsterdam is a modern 4 star hotel and offers 408 luxury guest rooms and 1000m2 Conference space divided over 11 state of the art banquet rooms in the hotel and the meeting center. Our guests also have access to the Fitness & Wellness. Other facilities in the hotel are the restaurant that can seat up to 250 persons, a Bar and 24 hour Room service. Mövenpick Hotel Amsterdam is a partner of IJvenues. For more information go to Mövenpick Hotel Amsterdam City Centre | 4 Star Hotel (movenpick.com) & www.ijvenues.com.
Mövenpick Hotels & Resorts has been acquired by Accor in 2018 as a perfect fit to expand their range of upscale brands. Since Movenpick was established in Switzerland in 1973, the brand has expanded its international presence, and today has 20,000-plus rooms in more than 100 Mövenpick hotels across Africa, Asia, Europe and the Middle East. For more information go to https://all.accor.com/brands/movenpick.nl.shtml
At Mövenpick “We make moments” for our guests, but also find it just as important to create great moments for our associates as well. We listen to them, involve them, and appreciate them, all to create an enjoyable working environment together.
The Mövenpick Hotels in the Netherlands are owned by the REVO Hospitality Group, which is one of the largest and fastest growing hotel operating companies in Germany. Their hotel portfolio is broadly diversified, from business hotels near fairs and airports, to centrally located city hotels or to hotels and resorts in leading leisure destinations. It includes a portfolio more than 9500 hotelrooms in Germany, Switserland, The Netherlands, Poland and Spain a mineral spring, two beverage delivery companies and several online shops, as well as service in IT and Real Estate. More information can be found on www.revo-hospitality-group.comSollicitatieHeb jij interesse in deze functie? Dan ontvangen wij graag je motivatie met CV! Je kunt reageren via ons Sollicitatieformulier. Website: Meer informatie >>>
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