The Technical Support & Development Cocoa - EMENA is responsible for driving the growth of the cocoa business through delivering best in class technical customer support, relationship management, product approvals, fostering innovation & co-development.
You will be responsible for the EMENA region and be based in Amsterdam.
The Responsibilities
Reporting to the Customer Technical Manager Cocoa – EMENA, the main duties of this role will include:
Regional Technical Leadership: Serve as the primary technical contact for cocoa customers across the EMENA region, building strong, trust-based relationships.
Opportunity Pipeline Ownership: Proactively identify, manage, and drive technical opportunities within your assigned region or sub-region, in close collaboration with commercial teams.
Key Account Technical Leadership: Take ownership of the technical relationship with a designated Key Account, ensuring strategic alignment, proactive support, and long-term partnership development through tailored technical solutions and innovation.
Technical Account Management: Act as the Technical Account Manager for a portfolio of key customers, ensuring their technical needs are met and exceeded.
Customer Co-Development: Lead and support co-creation projects with customers, from ideation through to product implementation.
Product Support & Approvals: Guide customers through product trials, approvals, and application optimization, ensuring successful integration of cocoa products.
Cross-Functional Collaboration: Work closely with Sales, R&D, and Marketing to align technical support with business goals and customer strategies.
Market & Trend Monitoring: Stay informed on industry trends, customer feedback, and competitor activity to drive both internal and customer innovation and technical strategy.
Functie eisenQualifications
The successful candidate will possess the following:
Educational Background: MSc in Food Technology, Food Chemistry, or a related technical field. An MBA or equivalent commercial education is a strong advantage.
Industry Experience: 10-15 years of experience in technical sales or account management within the B2B food industry, with a proven track record of succes.
Technical Expertise: Deep understanding of ingredient functionality, particularly in cocoa and food systems. Demonstrated ability to translate technical concepts into solution-driven innovations.
Customer Engagement: Skilled in developing and maintaining professional relationships with customers, including delivering impactful presentations at all organizational levels.
Project Leadership: Strong project management and leadership skills, with the ability to translate strategic growth goals into actionable plans and measurable KPIs.
Product Development Insight: Comprehensive knowledge of the product development lifecycle—from customer inspiration to commercialization—including analytical methods, sensory science, and quality assurance.
Entrepreneurial Mindset: A proactive, agile, and creative thinker with a “can-do” attitude and the ability to inspire and energize cross-functional teams.
Passion: Genuine enthusiasm for food, food ingredients and specifically cocoa ingredients and the ability to share and convey that passion.
Language Skills: Fluent in English (spoken and written); proficiency in at least one additional regionally (EMENA) relevant language is preferred.
Mobility: Willingness to travel up to 40% across the EMENA region to support customer engagements and project execution
ArbeidsvoorwaardenWhat We Offer
High responsibility and working in a very hands-on, entrepreneurial, open and informal organization.
A position in one of the fastest growing and most sustainable companies in the food ingredient sector.
An empowering and supportive management.
Competitive salary + variable bonus.
Pension scheme.
Supportive, ambitious, and thriving team.
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