Customer service representative german speaking

Werkgever:
Coolblue B.V.
Regio:
Rotterdam
 
Functieomschrijving

Vacaturebeschrijving

As a German-speaking Customer Service Representative, you help customers in German by phone and email. You listen carefully, think along, and solve questions about orders, deliveries or payments. Most of the time, you work from home, with plenty of space to truly help customers. You leave every customer with a smile and a clear answer.
Do
  • Handle customer conversations in German. In your own way, without using scripts.
  • Listen closely, ask the right questions, and find the best possible solution for the customer.
  • Stay calm and professional when facing difficult questions or resistance.
  • Help customers flexibly from your own workspace. Monday to Saturday, between 08:00 and 23:59.

Get
  • A salary of € 14,45 per hour.
  • Up to € 45,- net per month for fast internet and your daily cup of coffee.
  • 8% holiday pay, pension contribution, and 29 vacation days (based on a full-time contract).
  • A legendary work atmosphere. Think summer events, pub quizzes, and online games with colleagues.
  • A top-tier home office setup, including an office chair, laptop, monitor, and festive blue decorations.
  • Flexible schedule that fits your life. So you can exercise, attend class, or do the school run.
  • Coaching in your role and room to grow. Our training helps you get a little better every day.

Can do
  • Speak and write fluent German. This will be assessed via a language test and roleplay.
  • Reach Rotterdam Central Station within 90 minutes.
  • Be at least 18 years old on your first workday (due to working hours).
  • Handle stress and respond well to customer resistance.
  • Work on Saturday or Monday.
 Kernwoorden