Customer service representative | dutch & english

Werkgever:
Undutchables Recruitment Agency
Regio:
Amsterdam
 
Functieomschrijving

Customer Service Representative | Dutch & English

Amsterdam, reference 2025-00865

Job description

What will you do?
  • Assist customers and resolve their issues using our internal ticketing system.
  • Manage and improve overall customer satisfaction.
  • Provide user training both online and in person — to customers and new colleagues.
  • Install our devices at customer locations, including integrating systems such as eGym.
  • Perform administrative tasks such as updating the ticket system and preparing service quotations.
  • Troubleshoot and resolve any device-related technical issues on-site or remotely.
  • Evaluate customer complaints or dissatisfaction and use feedback to improve service processes.
  • Schedule and coordinate repairs and maintenance appointments.
  • Occasionally represent the company at trade fairs or conferences.
  • Work closely with the Technical Support team to ensure seamless service delivery.

    • Requirements

    Who are you?
  • Fluent in Dutch and English, both written and spoken.
  • You are organized, proactive, and a natural problem solver.
  • You bring commitment, drive, and curiosity to your role.
  • You preferably have 1–2 years of relevant work experience.
  • You have completed at least an HBO-level education or higher.
  • You possess a valid driver’s license and are willing to travel as part of your job.
  • Proficient in Microsoft Office tools.
  • You are customer-focused and enjoy working with people.
  • Comfortable speaking in front of groups — small or large — during training or presentations.
  • You bring basic technical knowledge or are eager to learn technical aspects on the job.
  • You must live in Amsterdam region

    • Working conditions

  • This is a long term position
  • Our client offers an initial one-year employment contract, with the possibility of extension based on performance 
  • The salary is between EUR 2800 - EUR 3700 per month gross, based on full time (the salary is depending on work experience and education)
  • Opportunities for personal and professional development within a multicultural environment
  • Pension scheme & Travel allowance
  • Birthday gift & subsidy for a sports membership
  • Support for language learning (Korean, German, French, Italian, or Spanish)
  • Complimentary lunch provided every Wednesday at our Amsterdam office


    • Salary from: €2800,- Salary to: €3700,-

    Work location

    Amsterdam

    Company description

    Our client is a globally operating company that produces advanced body composition analysis devices. Their European headquarters is situated in Amsterdam, while the main corporate office is located in Asia. With a strong international presence through offices and distribution partners worldwide, the company is experiencing ongoing growth. As a result of this expansion, they are looking to strengthen their team with additional will join the international team in Amsterdam.