Customer and claims support german speaking

Werkgever:
Undutchables Recruitment Agency
Regio:
Amsterdam
 
Functieomschrijving

Customer and Claims Support German Speaking

Amsterdam, reference 2025-01284

Job description

You'll be the primary contact and service provider for clients and their customers. Ensuring quality operational services are delivered to all business partners and associates.

Customer Service
  • To answer customer service queries and record insurance information from customers, insurance brokers and insurance companies
  • To manage incoming call volumes/enquiries within agreed time scales as set out within the ‘Best Practice’ document
  • To ensure that all information provided is verified and recorded accurately within the Acquis system
  • To maintain an effective working relationship with Lessors, Customer’s Insurance Brokers/Companies and Suppliers providing the highest standards in customer service at all times
  • To deal with all correspondence within agreed time scales ensuring that our client’s insurance criteria is met
  • To support our client/customers by adopting a professional manner at all times when undertaking any form of communication whilst representing Acquis Insurance Management or its business partners
  • To ensure that the diary system is fully up to date at all times with the case information so that any member of the team can review a case at any time
  • To be able to prioritise workloads on a daily basis to ensure company/Lessor/Supplier service level agreements are met if not exceeded
  • To be able to deal with any complaint/expression of dissatisfaction made within agreed steps as set out with our complaints handling policy
  • To Liaise with the senior management team regarding any issues which may arise
  • To support fellow team members to ensure that business as usual is maintained
  • To act as mentor/buddy to less experienced staff to ensure that they reach the required standard
  • To adhere to the ‘Best Practice’ document at all times
  • To carry out any additional duties which the company may require from time to time
    • Claims
  • Obtain an appropriate statement according to the value and type of loss from the parties reporting the claim
  • Investigate and gather all necessary documentation/evidence required to verify the loss
  • Determine types of loss
  • Evaluate coverage in place
  • Estimate amount of loss or damage and set reserve: revise as needed throughout the investigation
  • Enter information into the claims system after obtaining pertinent facts regarding the loss
  • Notify insurer of claims outside the delegated limit of authority
  • Proactively chase outstanding information/documents in accordance with agreed standards
  • Notify customers of any delays with their claims
  • Notify insurers immediately of any claim with questionable coverage, for their evaluation
  • Investigate potential subrogation, contribution, recovery and salvage
  • Arrange for damaged equipment to be inspected and cause of loss ascertained.
  • Arrange for repair or replacement of the equipment with an approved supplier
  • Review all documents and facts to determine the type of settlement
  • Instruct an outside adjuster if the claim is over the limit of authority
  • Comply with recommendations made by insurer, and/or internal auditors
  • Ensure that complaints are handled in accordance with FCA and insurers guidelines
  • Prepare and issue payments

    • Requirements


  • Ability to work as part of a team and on an individual basis
  • Customer Service orientated
  • Good Communication Skills
  • Good Interpersonal Skills
  • Flexible
  • Self-motivated
  • Conscientious
  • Attention to detail
  • Organised
  • Conflict resolution skills
  • Problem solving skills
  • Previous claims experience (advantageous)
  • Experience of complaint handling
  • Educated to an acceptable level country specific

    • Working conditions

  • Full-time role (37,5 hours a week)
  • Pension Scheme with 5% employer/employee contributions
  • 8% holiday allowance
  • Quarterly performance bonus (not fixed)
  • NS Flex Card - 100% travel reimbursement
  • 25 days annual leave
  • Hybrid Working Policy – 3 days in the office (after training)
  • 2 events a year in UK
  • Training and Development opportunities 

    • Salary from: €2900,- Salary to: €2900,-

    Work location

    Amsterdam

    Company description

    Our client is a part of the insurance industry. They are based in the UK and have an office located in Amsterdam.