Customer success advisor | french

Werkgever:
Undutchables Recruitment Agency
Regio:
Amsterdam
 
Functieomschrijving

Customer Success Advisor | French

Amsterdam - 1 day WFH, reference 2025-01508

Job description

Your responsibilities :
  • Provide customer service in both French and English by phone, email, and chat
  • Support customers with licensing, pricing, payment details, and order status
  • Prepare quotes for software licences and renewals
  • Follow up on quotes to support the sales process
  • Process orders accurately, ensuring correct details and timely deliveries
  • Communicate with suppliers to coordinate quotes and orders
  • Work closely with Account Managers, Finance, Technical Support, and external partners to deliver excellent service
  • Keep databases updated with customer and order details
  • Support with other related administrative or service tasks as needed

    • Requirements

    To excel in this role, you’ll need:
  • Fluent in both French and English, spoken and written
  • At least 2 years of experience in customer service, customer success, or inside sales (B2B and IT/software experience is an advantage)
  • Strong problem-solving skills and ability to learn quickly in a changing environment
  • University degree or equivalent, preferably with an interest in IT
  • Highly organised, detail-oriented, and good at multitasking
  • Strong with numbers and comfortable working in a commercial environment
  • Customer-focused mindset with excellent communication and relationship-building skills

    • Its a hybrid working arrangement with 1 day working from home every Friday

    Working conditions

    Our client offers a direct contract (first contract will be 7 months) with a focus on long-term commitment, providing:
  • A monthly salary ranging from €2.800to €3.200 gross, depending on your experience and expertise.
  • Monthly bonuses linked to performance paid monthly
  • Holiday allowance.
  • 25 vacation days.
  • Reimbursement of travel costs up to €250 per month.
  • Extensive training and ongoing support.
  • Work hours from Monday to Friday, 9:00 AM to 5:30 PM, with 30mins lunch break.
  • A dynamic and lively work environment located in the heart of Amsterdam.

    • Salary from: €2800,- Salary to: €3200,-

    Work location

    Amsterdam - 1 day WFH

    Company description

    Our client is a global provider of premier software development tools and components to commercial application software developers. Operating in the USA, UK, Ireland, Japan, and now in the Netherlands, they serve over 125.000 customers across 180 countries, with teams proficient in over 10 languages.