Customer service employee

Who is Seco?

At Seco Tools Benelux, we combine the strength of a global leader in metal cutting with the agility of a local team. From our offices in Belgium and the Netherlands, we support a wide range of industries with smart, high-performance tooling solutions.

Our sales team works closely with customers to deliver more than just products—we provide tailored solutions that boost productivity and reduce costs. Backed by a global network and over 25,000 standard products, we help manufacturers stay ahead in a fast-changing world.

We believe in long-term partnerships, continuous improvement, and a shared passion for precision.

We make the difference and we warmly invite you to join us!

Who are you?

You are a proactive and service-oriented professional with strong communication skills and a passion for helping others. You thrive in a fast-paced, technical environment and are able to manage multiple tasks with precision and care. You enjoy working collaboratively, but can also take initiative and ownership of your responsibilities. You are digitally savvy and eager to contribute to a world-class customer experience.

Are you ready to put your talents to work in a dynamic environment? Then we’d love to talk to you and see if there’s a match for our position: 

What are you going to do?

In this role, you are responsible for several tasks and activities: 

• Accurately processing inquiries and orders received via phone, email, or digital platforms.
• Providing timely and professional responses to questions from distributors and the sales team.
• Coordinating order-related information across departments to ensure smooth execution.
• Handling RGA requests, invoices, scheduling details, credits, and debits.
• Implementing company policies and service standards in all customer interactions.
• Contributing to process improvements to enhance service quality and efficiency.
• Supporting colleagues and assisting with additional tasks as assigned by the Customer Service Manager.
• Maintaining a professional tone in all verbal and written communication.
• Assisting with switchboard operations to ensure prompt responsiveness.
• Supporting sales and marketing projects when needed.

We offer

A dynamic and supportive work environment within an international organization. Opportunities for continuous learning and professional development. A role with impact, where your input helps shape the customer experience. Flexibility in working hours to meet the business and customer needs. And last but not least: a competitive compensation and benefits package, including (partly) working-from-home possibilities.

You will be based at our Seco site in Lottum.