FunctieomschrijvingBedrijfsomschrijving Dow
is a leading global chemical company and a recognized Top Employer,
committed to innovation, sustainability, and collaboration. At our
Terneuzen site, the largest Dow production location in Europe, you
will join an international team dedicated to delivering excellence
and shaping the future of the chemical industry.
/> Working hours You
will work Monday through Friday during office hours.
Functieomschrijving Do you
want to play a key role in connecting customers with one of the
world’s top chemical companies? As a Customer Service Specialist at
Dow, you will deliver excellent service while supporting business
growth. In this role, you manage diverse customer accounts, work
closely with different teams, and help shape commercial strategies
within Dow’s global network. Join them and make an impact by
combining service excellence with business success!
Employment agency Manpower is searching
for a Customer Service Specialist for Dow in
Terneuzen.
As a Customer
Service Specialist, you are the first point of contact for
customers and ensure that their needs are met efficiently and
effectively. Your responsibilities include:
Executing the order entry and fulfillment process for a
set of businesses and priority customers.
Maintaining a deep knowledge of Dow’s
products, applications, and services.
Building
strong customer relationships and understanding market needs.
Coordinating activities across customer
accounts, proactively addressing issues, and implementing
solutions.
Ensuring service levels meet
business prioritization.
Balancing customer
requirements with Dow’s capabilities to provide the best and most
cost-effective solutions.
Supporting
commercial strategies with Dow customers across multiple
businesses.
What’s in it for you? ✔️ A
gross monthly salary between €2,700 and €3,600 (depending on
experience) ✔️ Travel allowance of €0.21 per km (up to
75 km one way) ✔️ Full-time position (40 hours per
week), Monday to Friday during office hours ✔️ Hybrid
working after 2 months ✔️ Pension plan via
Manpower ✔️ Contract through Manpower with the
possibility of a permanent position at Dow ✔️ Access to
200+ training programs via Manpower Academy to boost your
career
Functie-eisen
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A Bachelor’s degree (required).
Previous experience in customer service or a
related field.
Strong problem-solving and
communication skills.
Ability to manage
complex processes in a high-volume, international environment.
Excellent customer focus and collaboration
skills across departments.
Fluency in English
and at least one other European language