As a German- and French-speaking Customer Service Representative, you are the first point of contact for customers, dealers, and distributors across your region. After an in-depth onboarding program, including several days in the field, you will take ownership of:
- Processing incoming orders
- Managing customer relationships in your region
- Preparing shipments using Boxwise
- Handling complaints via Freshdesk
- Acting as a technical helpdesk for customers
- Registering QAs in Salesforce
- Participating in quality meetings
Join a fast-growing international market leader and put your language skills toTake on a key role where your ideas and initiative really make an impactYou have an MBO-level diploma (or equivalent work experience) and a passion for customer service. You bring:
- Fluency in German and French (required), Italian is a plus
- Experience in customer service or internal sales
- Familiarity with ERP systems (preferably AFAS)
- Proficiency in MS Office, especially Excel, Outlook, and PowerPoint
- Strong organizational skills and the ability to multitask in a fast-paced environment
- Excellent communication and problem-solving skills
- A proactive, eager-to-learn, and energetic mindset
You will join a close-knit team within a growing organization with short communication lines. There is plenty of room for personal development and initiative. In addition, you can expect:
- A competitive salary of €2800 - €3200 (based on 40 hours and experience)
- Excellent secondary benefits
- Quarterly team outings and events
- A brand-new, modern office environment
- Flexible home-working options
- Access to online training programs for continuous learning
- A pleasant work environment where teamwork and growth are key