Meet Our Team:
At Pega, we’re not just transforming businesses, we’re redefining what’s possible. We empower the world’s most innovative organisations to become more agile, intelligent, and customer obsessed. Our client Success team is at the heart of this transformation, and we’re looking for a dynamic Senior Client Success Manager to help us drive impact across the Public Sector.
Picture Yourself at Pega:
Want to make an impact within a team that benefits Dutch citizens? The Senior Customer Success Manager (CSM) serves as a strategic advisor and delivery partner for high-profile public sector clients. This role is pivotal in driving client adoption, value realisation, and long-term success through Pega’s platform. The CSM will lead client success planning, stakeholder engagement, and delivery governance across complex transformation programmes.
What You'll Do at Pega:
Act as a trusted advisor to senior stakeholders across major public sector clients, guiding them through digital transformation journeys powered by Pega and Blueprint.Co-create strategic roadmaps that align with client goals, leveraging Blueprint to accelerate ideation, consensus-building, and delivery.Champion adoption of Pega’s Customer Decision Hub and Workflow Automation solutions, using Blueprint to bring use cases to life and drive measurable business value.Monitor customer health, identify risks and opportunities, and lead proactive interventions to ensure long-term success.Collaborate cross-functionally with Sales, Product, and Engineering to advocate for your clients and deliver seamless experiences.Who You Are:
BA/BS Degree or equivalent business experience10+ years relevant work experience, 5+ years in a Client Success management or consulting role.Experience with government bodies is highly desirable but not essentialExecutive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogStrong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholdersStrong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automationWhat You've Accomplished:
A proven customer satisfaction and revenue driver. The Senior Customer Success Manager leverages data and relationships to help our customers achieve their business objectives after the initial sale and continuing through the customer lifecycle.
Comfortably engages with front-line teams and C-suite leaders, employing the Challenger model to drive business insights. They understand Pega best practices and how to adapt them within each customer’s environment to achieve faster time to value.Has an analytics orientation. Customer Success requires analysis of available data to determine customer health and identification of new data - to drive proactive outreach, which in turn increases customer satisfaction and lowers sales and delivery risks.Drives for results. Contribute to account plans, and organize resources required to execute the plans and achieve desired outcomes. They measure progress against KPIs, successfully balancing the customer’s needs and value to Pega.Is a thought leader. They leverage their deep domain experience, product knowledge, and industry trends to home in on quantifiable benefits and focus intently on realizing them.Is service-oriented. They are the primary post-sale point of contact for the customer. They address root causes of dissatisfaction and proactively coordinate with specialists in Pega to smooth the customer journey and help ensure that Pega’s applications are best in class.Pega Offers You:
A rapidly growing yet well-established businessThe world’s most innovative organizations as reference-able clientsGartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunitiesAn innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay + bonus incentiveEmployee equity in the company#LI-AB3