Job Title:Hospitality operations manager
Location: Amsterdam, Netherlands
Salary: €48,000 gross per annum + bonus
We are looking for a dynamic Operations Manager to lead daily operations across multiple vibrant hospitality properties in Amsterdam. This role is perfect for someone who thrives in a fast-paced, international environment and is passionate about creating unforgettable guest experiences. You’ll oversee Front Office, Food & Beverage, Housekeeping, and Maintenance teams, while ensuring smooth operations and high standards of safety, service, and team engagement.
Key Responsibilities
Lead daily operations across several properties, supporting Heads of Departments and fostering collaboration.Safeguard safety and security for guests and colleagues through training and compliance.Manage finances, stock, and reporting across multiple revenue streams, including F&B outlets, breakfast service, events, and tours.Take ownership of scheduling, resource planning, and Manager-on-Duty shifts.Develop and support your team with ongoing feedback, coaching, and performance management.Work closely with central functions such as Finance, HR, and Commercial to ensure operational excellence.Ensure a seamless guest journey from check-in to check-out, championing memorable experiences across all properties.Support teams in resolving guest issues while empowering them to act proactively.Promote local culture and unique experiences to enhance the guest stay.Collaborate with creative teams on events, activations, and upselling opportunities for key revenue streams.Oversee consistent onboarding, training, and development for all employees.Build a culture of trust, transparency, and recognition.Identify and nurture future leaders, supporting internal career growth.
About You
Experienced leader in hospitality operations, ideally across multiple sites.Strong financial acumen and organizational skills, with a strategic outlook.Flexible to work evenings, weekends, and in a 24/7 environment.Passionate about guest experience, team development, and sustainability.A true people-person who thrives in a diverse and international workplace.
Job Title:Hospitality operations manager
Location: Amsterdam, Netherlands
Salary: €48,000 gross per annum + bonus