Claims operations coordinator

We simplify car transport across Europe. But when things go wrong, how we handle it matters most. That’s where you come in.
As our new Claims Operations Coordinator, you are the calm in the storm. You’re the first point of contact for customers and transport partners when damage occurs. You handle claims efficiently, thoughtfully and with a sharp eye for fairness. Your work makes a real impact – for the people we serve, the network we rely on and the team you’ll be part of.
We’re growing fast. Our platform keeps evolving. Expectations are high. That’s why we need someone who sees patterns before they cause problems, improves what can be improved, and brings structure without losing the human touch. Sound like you? Let’s talk.

• Take full responsibility for handling damage and transport-related claims
• Act as the first point of contact for customers and partners
• Analyse incoming reports and identify patterns
• Look for practical, fair solutions that work for all sides
• Work closely with the Logistics team to improve how we handle claims
• Your goal? Handle each case with care, and help us make the entire process smarter and more seamless.

• Fluency in German and English (spoken and written)
• Previous experience with damage claims or related processes
• Strong analytical skills – you quickly recognise issues and patterns
• Accuracy, curiosity, and the ability to stay calm under pressure
• A critical but constructive mindset – you think in solutions
• A sense of balance between client satisfaction and operational fairness

• A competitive salary (€2,824 – €3,847 based on 40 hours per week, depending on experience)
• Internal training and clear growth opportunities
• Freedom to propose and implement your own ideas – we’ll support you
• A friendly, informal work environment with great colleagues
• Social events, after-work drinks, a comfortable office setup and a very nice workplace in Zwolle (NL) or Cologne (DE)

Can you already see yourself in this role at TransConnect, an innovative and fast-growing European car transport company? Simply apply via the application form. You’ll hear from us within three working days.
Do you have any questions about the position or the application process? Feel free to contact Roy, our recruiter , he’ll be happy to help!
Email Roy at career@transconnect.com
Call Roy at +31 6 44 08 01 38
We look forward to connecting with you!

At TransConnect, we work as one team with a clear goal: to enable companies across Europe to transport cars from A to B quickly, efficiently, and professionally through our innovative matching platform. 

As the European market leader in car transport, with offices in the Netherlands, Germany, and France, we handle thousands of transports every week in close collaboration with our trusted carriers. But what
truly sets us apart is how we do it. We always see things from the clients perspective. What can we do to unburden them even more? How can we make the transport process even simpler? These questions
guide us every day as we improve our technology and our service. Step by step, we move closer to our goal: Creating the Smoothest Auto Transport Journey for Clients. 

Our brand values guide us along the way.
We are clear: we believe in open communication, reliable agreements, and a transparent process for everyone. 
Always innovative: we continuously improve to make the vehicle transport world smarter and future-proof. 
Caring for your transport: we treat every transport as if it were our own, with care, attention, and responsibility. Quality comes first. 
People-oriented: people are at the heart of what we do. We listen, value input, and create space to grow – for clients and colleagues alike. 

Working at TransConnect means joining a committed and action-driven team where your voice is heard, where you can take initiative, and where your contribution truly makes an impact. Together, we’re building the transport solutions of tomorrow.

Want more information about what we do? Check out https://www.transconnect.com/ or call our recruiter Roy on +31 6 44080138