Why choose Reiss?
With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over locations internationally, as well as online and app, our presence as a leading luxury brand is well established.
Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.
For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.
What’s this role about?
As part of our Retail team, you’ll be joining our teams in Amsterdam on a full-time basis as our General Manager, who is responsible for ensuring the concessions achieve targets, deliver results with commercial and operational excellence.
What you’ll be doing
Planning the long-term concession goals
Managing the overall concessions operations and performance Leading the concession teams to deliver exceptional customer experience by ensuring a personalised and tailored service is provided Managing stock levels and making key decisions about stock control to minimise loss Ensuring that promotions, sales and merchandising instructions are carried out to expected standards Taking responsibility for recruitment and retaining talent
Conducting regular performance reviews and probation reviews What you’ll ideally bring to the role
You’ll have previous multi-site retail management experience in a similar size operation A passion for premium or luxury product helps, but we’re open to all retail backgrounds
Have a proven track record of increasing overall business performance Have a proven track record of delivering exceptional customer service through your team Be highly visual and have excellent commercial product management skills Be able to flex between the customer service, operational, technical and visual elements of the role Be confident working under pressure and thrive in a fast-paced retail environment
Be self-motivated, focused and driven to achieve team and individual goals Be a great people manager, able to bring the best out of your team Have good written and verbal communication skills What we’ll do for you
Seasonal business wear allowance Generous employee discount Rewarding bonus and commission structures Wellbeing and financial support through our Employee Assistance Programme
Fitness discounts Family friendly policies including enhanced parental pay Employee referral scheme 30 days annual leave (inclusive of bank holidays)Career development opportunities