Customer support specialist (dutch + english) - sofia, bulgaria

We're Hiring: Customer Support Specialist (Dutch + English) - Sofia, Bulgaria

Are you fluent in Dutch and English and passionate about helping people? Join our team in Sofia as a Customer Support Specialist, where you'll assist users of a global brand and ensure an outstanding service experience in a fast-paced, multicultural environment.

In this on-site role, you'll handle customer inquiries via phone, email, and chat, providing timely and professional support on a variety of topics such as account issues, product information, and troubleshooting.

Location: Sofia, Bulgaria (On-site)
️ Languages: Dutch (C2) & English (B2+)
Role Type: Full-time
Schedule: Monday-Friday, 10:00-19:00
Training: 3 weeks, on-site
️ Relocation Support Provided
EU Passport Required

What You'll Do:

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information and resolve customer issues efficiently
• Support users with account management, orders, or product-related questions
• Document interactions using internal systems and tools
• Escalate complex cases when necessary
• Deliver service excellence while meeting performance KPIs

Why Join Us:

• Be part of a respected international customer service team
• Grow professionally in a structured and supportive environment
• Receive paid training and continuous development
• Work in a modern office in Sofia with relocation support
• Join a mission-driven company focused on quality service and innovation

Start your journey with us and make every customer interaction count!
Contact: giuliano.cani@cbtalents.org