Customer service representative | german c2

Werkgever:
Undutchables Recruitment Agency
Regio:
Eindhoven
 
Functieomschrijving

Customer Service Representative | German C2

Eindhoven, reference 2025-01643

Job description

As a key member of the Customer Support team, you will play an integral role in ensuring the seamless execution of daily operations. You'll be empowered to make timely decisions and contribute to maintaining a collaborative and high-performing team environment. Responsibilities include:
  • Handle end-to-end order lifecycle, from entry to billing, using SAP
  • Coordinate with warehouse and logistics providers to ensure accurate order handling
  • Initiate and oversee any subcontracting needs with logistics partners
  • Maintain ongoing communication with clients and internal sales teams to ensure clarity and alignment
    • Delivery Oversight:
  • Serve as the liaison with transportation providers to monitor shipments
  • Actively track and respond to delivery date changes
  • Keep customers and sales informed of any updates or delays
    • Customer Relationship Management:
  • Build and maintain strong commercial ties with customers in the German market, in partnership with the sales team
  • Be the first line of support for inquiries and complaints via phone or email
  • Manage updates in the system related to customer profiles, product details, pricing, and promotions to support efficient operations
    • Continuous Improvement & Projects:
  • Participate in ad hoc initiatives and projects aimed at enhancing customer satisfaction and team effectiveness

    • Requirements

    We’re searching for a customer-focused professional who thrives in a dynamic environment and brings both empathy and efficiency to the table. Your Profile:
  • Minimum of 1 year of experience in a customer service role
  • Strong interpersonal and communication skills, both written and verbal
  • Attentive listener with the ability to ask insightful questions to fully understand customer needs or concerns
  • Clear, compassionate communicator who can articulate information effectively and with empathy
  • Fluency in German (C2) is required; proficiency in Italian is an advantage.
  • Excellent organizational skills and the ability to manage multiple priorities while meeting deadlines
  • Interest in and willingness to learn the technical side of our client's lighting solutions
  • Positive, self-motivated mindset with a collaborative spirit and a drive to inspire those around you
  • Proactive, hands-on approach to daily tasks and continuous self-improvement
  • You are located in the Eindhoven area
  • Comfortable working with digital tools and systems, including Excel, Word and SA

    • Working conditions

  • 8% holiday allowance
  • hybrid working: you can work 1 day from home after the first 3 months
  • variable bonus of 10% of your salary
  • pension plan
  • 25 holidays
  • travel allowance

    • Salary from: €2500,- Salary to: €2900,-

    Work location

    Eindhoven

    Company description

    Our client is a leading lighting manufacturer, operating worldwide.
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