About YachtEye
Working in the superyacht industry is a dream for many – and YachtEye is your gateway. Part of SuperYacht Times, the world-leading publication for the superyacht industry, YachtEye provides a premium guest information system that makes life onboard more enjoyable and efficient.
Captains and crew can create, manage, and share the itinerary, keeping guests, owners, and crew informed in real time. Guests can access schedules, activities, dining options, entertainment, and more – all at their fingertips. At the same time, crew benefit from reduced repetitive questions, streamlined communication, and more time to focus on delivering world-class service. YachtEye transforms everyday life at sea into a seamless, effortless experience for everyone onboard. Join us, and help shape the future of superyacht living through technology.
The Role
We are seeking a motivated Customer Success Manager to join our growing team. In this role, you will be the trusted partner for our clients – crew, captains, and owners – ensuring their success and satisfaction with YachtEye. You'll be naturally social and proactive, comfortable picking up the phone to solve problems and build relationships. As the voice of our customers, you'll work closely with our UX and development teams to ensure YachtEye continues to evolve based on real user needs.
Key Responsibilities
- Act as the trusted partner for clients (crew, captains, and owners), ensuring smooth onboarding, ongoing adoption, and long-term satisfaction
- Provide hands-on training and guidance to clients, maximising their value from the YachtEye platform
- Conduct regular check-ins with clients to ensure ongoing satisfaction and proactive problem-solving
- Proactively suggest to users how they can use YachtEye to improve their onboard processes and workflows
- Collect and correctly interpret client feedback, asking the right questions to understand what's really behind complaints or requests
- Support our UX team by clearly communicating what our users want and need
- Collaborate with product and technical teams to resolve issues and provide input on product improvements
- Support the sales team during yacht shows and industry events
- Track customer satisfaction and usage, identifying risks to adoption and retention early
What We're Looking For
Experience & Skills:
- Strong background in B2B customer-facing roles, ideally in Customer Success or Account Management
- Excellent communication skills in English with an outstanding phone manner
- Ability to manage expectations across crew, captains, and owners
- Technically comfortable and detail-orientated
- Skilled at asking probing questions to understand root causes of issues
- Problem-solving mindset with ability to think on your feet
Personality & Values: We're looking for someone who embodies our core values and is:
- Passionate about helping others succeed
- Proactive – not afraid to pick up the phone or push colleagues (in a nice way) to get things done
- Down-to-earth with an ambitious drive
- Intelligent and accurate in their approach
- Inventive in finding solutions
- Naturally social and relationship-focused
Requirements:
- Fluent English is a must
- Experience working on a yacht or within the superyacht industry is a strong preference
- Willingness to travel for client visits and industry events
What We Offer
- A unique role at the intersection of customer success and luxury technology in the exciting superyacht sector
- Direct influence on product development through customer insights
- A collaborative, international team environment
- Gross salary between €3,000 and €4,000 depending on experience and background
- A stepping stone into the world of superyachts – one of the most exciting industries in the world
- Opportunity to attend prestigious yacht shows and industry events worldwide
How to Apply
Please apply with your CV and a brief cover letter explaining your motivation and relevant experience.