Dutch speaking customer service for hospitality & tourism industry

Patrique Mercier Recruitment FR is delighted to announce a rewarding opportunity for a Dutch Speaking Customer Service Representative in the Hospitality & Tourism industry. This position is ideal for individuals who are passionate about travel and hospitality, eager to provide outstanding service to Dutch-speaking clients.

• Deliver exceptional customer service to Dutch-speaking customers via phone, email, and chat regarding travel and hospitality inquiries.
• Assist clients with booking processes, modifications, and cancellations while ensuring a seamless experience.
• Provide information about travel destinations, accommodations, and available services, helping customers make informed decisions.
• Handle customer complaints and feedback in a professional manner, ensuring customer satisfaction and loyalty.
• Collaborate with travel partners and internal teams to locate solutions and enhance service delivery.
• Maintain up-to-date knowledge of current promotions, travel policies, and company offerings.
• Document customer interactions accurately and contribute to service improvements.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, especially in the hospitality or tourism sector, is preferred.
• Strong communication skills and a customer-focused attitude.
• Ability to handle sensitive situations and solve problems effectively.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with excellent organizational skills.
• Passion for travel and helping others create memorable experiences.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks