Dutch speaking customer service for automotive industry

Patrique Mercier Recruitment FR is thrilled to announce an opportunity for a Dutch Speaking Customer Service Representative in the Automotive Industry. This position is perfect for individuals who are passionate about cars and committed to providing excellent support to Dutch-speaking clients in a fast-paced and dynamic environment.

• Deliver exceptional customer service to Dutch-speaking customers via phone, email, and chat, addressing inquiries related to automotive products and services.
• Assist customers with product information, order tracking, and general automotive inquiries.
• Handle customer complaints with professionalism, ensuring timely resolution and customer satisfaction.
• Maintain accurate and up-to-date knowledge of the company's product range, services, and promotions.
• Document all customer interactions and maintain detailed records to facilitate ongoing service improvement.
• Collaborate with internal teams to manage complex issues and ensure a seamless customer experience.
• Provide feedback to management regarding customer concerns and potential service improvements.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably within the automotive industry.
• Strong communication skills and a customer-focused approach.
• Ability to troubleshoot issues and provide clear solutions to customers.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• A genuine interest in the automotive industry and willingness to learn more about products and services.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks