Field service technician - pipette calibration & maintenance

About Gilson

Gilson is a global leader in liquid handling, purification, and sample preparation solutions for the life sciences industry. With a strong reputation for precision and reliability, Gilson is committed to helping scientists advance their research through innovative tools and exceptional service. As part of our team, you’ll contribute to our mission of enabling reproducible science through trusted instrumentation and expert support.

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About the Role

We are looking for a motivated and detail-oriented Field Service Technician to join our European service team in the Netherlands. This is an excellent opportunity for an entry-level or graduate candidate to gain hands-on experience in the life sciences industry. You will be responsible for on-site pipette calibration, maintenance, and repair at customer locations such as universities, research institutes, and industrial laboratories. Full training will be provided.

Key Responsibilities

• Travel to customer sites to perform preventative maintenance, calibration, and repair of single and multi-channel pipettes.
• Use specialized tools and software to ensure pipettes meet strict calibration standards.
• Accurately document service activities using internal systems.
• Communicate clearly with customers about service status and technical issues.
• Troubleshoot and resolve pipette performance issues independently or as part of a team.
• Interpret technical diagrams and follow standard operating procedures.

About You

• Strong communication skills (written and verbal).
• Willingness to travel frequently and stay overnight (up to 50%).
• Comfortable working independently and managing your own schedule.
• Mechanically inclined with good manual dexterity.
• Organised, proactive, and eager to learn.

Skills & Qualifications

• Good IT skills (Outlook, Excel, MS Teams).
• Valid driver’s licence and clean driving record.
• Fluent in English; Dutch is a plus.
• Ability to lift up to 25kg.
• Previous lab or technical experience is beneficial but not required.

Why Join Gilson?

• Be part of a globally respected company known for quality and innovation in life sciences.
• Receive comprehensive training and continuous professional development.
• Enjoy the flexibility of a field-based role with a supportive and collaborative team environment.
• Make a real impact by supporting scientists with reliable, high-performance pipette service.

Location: Field-based (travel required)

Salary: €31,000–€32,000 per annum

Hours: 40 hours/week, Monday to Friday

Benefits: 25 days holiday + public holidays, company car, full training, ongoing development