Customer success manager

Werkgever:
WorldFirst
Regio:
Amsterdam
 
Functieomschrijving

Description

Position at WorldFirst Introduction:We’re WorldFirst, an international payments business helping move money around the world. We became part of Ant Group in 2019, accelerating our mission to create the world’s best platform for international trade by combining WorldFirst’s products with Ant’s solutions aimed at enabling the digitalization of the modern services industry globally.
We have a shared purpose ‘to make it easy to do business anywhere.’ Together, we are advancing our shared aim of bringing innovative, inclusive and affordable services to small and medium-sized businesses and online merchants in the rapidly growing area of cross-border trade.What you’ll do:
  • Customer Success Leadership: Showcase best-in-class customer success skills by proactively managing client relationships, ensuring high levels of satisfaction, and consistently delivering quality feedback.
  • Process Improvement: Identify and raise opportunities for process and system improvements within the team to enhance the overall customer experience.
  • Mentorship: Lead by example, mentoring new joiners, and providing consistent FX support to help them succeed and grow in their roles.
  • Knowledge Sharing: Act as a go-to resource for FX and payments expertise, providing insights and sharing industry knowledge with the team to elevate overall performance.
    • What we’re looking for:
  • Strong FX Knowledge: Extensive experience and in-depth knowledge of FX dealing and the payments industry.
  • Customer Success Expertise: Proven ability to build and nurture client relationships, with a focus on proactive support and continuous improvement.
  • Leadership Skills: A natural leader who sets a high standard for professionalism, attitude, and proactivity, and is passionate about mentoring and training others.
  • E-Commerce Industry Insight: A solid understanding of the e-commerce and FX landscape, with the ability to demonstrate value-added insights and solutions to both the team and clients.
     Kernwoorden