Customer service representative | german c1+

Werkgever:
Undutchables Recruitment Agency
Regio:
Helmond
 
Functieomschrijving

Customer Service Representative | German C1+

Helmond, reference 2025-01549

Job description

Your responsibilities include:
  • realizing the entire sales plan
  • account / relationship management, handling multiple accounts at the same time
  • Analysing and reporting sales result and escalating issues in time
  • Customer contact / customer servicehelp customers with questions related to country requirements, placed orders, and deliveries.
  • Managing efficient shipment planning in line with delivery and customer demands
  • taking care of relevant financial activities (bang guarantee, advance payments, etc)
  • Order managementOrder entryAccepting & processing ordersorder correctness
  • coming up with solutions for on-time delivery possibilities
  • optimizing the order steam

    • Requirements

  • 1-3 years relevant experience in a similar position
  • Fluency in English is a must. Business proficiency in German is a must. Dutch is a bonus.
  • Retail experience is a plus
  • 32-40 hours per week availability
  • Strong in planning and organizing (managing priorities)
  • You have excellent communication skills and know how to use them.
  • You’re always one step ahead and dare to take the initiative.
  • Strong sense of accountability. You consider yourself as the answerable person to arrange things or get things done, or when synchronization with others is needed.
  • You are able to come 2 times a week to the office in Helmond

    • Working conditions

    Our client provides a flexible hybrid working arrangement, with 2 days in the office and 3 days working from home. They offer an attractive benefits package, including a 13th-month salary, a performance-based annual bonus, a company laptop and phone, and a comprehensive pension plan. Additionally, you'll enjoy 28 paid holidays per year.
    Salary from: €2500,- Salary to: €2900,-

    Work location

    Helmond

    Company description

    Our client is an international company that creates innovative products and services for babies and children.