Specialist customer crm support processes / customer excellence sales

Werkgever:
TecAlliance
Regio:
 
Functieomschrijving

TecAlliance interconnects global automotive aftermarket data and knowledge from order to invoice. With over 900 colleagues working relentlessly in 140 countries, we are owned by 34 automotive companies like Bosch, Continental, Rheinmetall, and ZF. We act as an information hub and process facilitator for them, ensuring standardized processes that help clients save costs (process and indirect costs) and time through efficient processes enabled by our software.

Join a small, agile European team with global responsibility for shaping and optimizing our Digital Sales Processes. In this role, you’ll be at the heart of the Customer Excellence Project (CEP)—a strategic initiative that directly impacts how our sales teams engage with customers and data.

Working in close collaboration with the BizzApps team, who ensure the technical provision of our CRM system, you’ll help drive adoption, improve data quality, and enable smarter selling. Your contribution is essential—without you, the rollout of CEP would face significant delays.

Thanks to you, we improve on key metrics such as:

  • CRM User Adoption: Monthly active users, usage frequency, and tracked activities
  • Data Quality: Reduction in duplicates and increase in complete data sets
  • Training Engagement: Participation rates in user enablement sessions

    • This is your chance to shape the future of digital sales in a collaborative, cross-European environment.

    In this role, you will:

  • Identify and analyse global requirements for Lead-to-Cash (L2C) and Support processes across regions and product lines
  • Capture and define system requirements to support these business needs
  • Translate Sales requirements into actionable Product Backlog Items (PBIs) for technical teams working on ERP, CRM, and related systems
  • Align stakeholders around a prioritized roadmap to ensure clarity and focus
  • Develop and deliver training programs for end users, including “train-the-trainer” formats
  • Act as a second-level contact for process and system usage-related inquiries

    • Your Profile

    You bring a strong mix of experience, collaboration skills, and technical know-how:

  • Relevant experience in a similar role, ideally within the Microsoft Dynamics 365 environment, focusing on CRM systems and Lead-to-Cash (L2C) processes
  • A natural connector – open-minded and confident in working with diverse teams across departments and cultures
  • Proficient in Confluence and Azure DevOps for product development and team collaboration
  • Known for your independent, reliable, and well-organized working style
  • Deep expertise in developing CRM systems, ideally with D365
  • Proven experience in designing and delivering CRM trainings
  • Fluent in English& German
  • Willingness to travel up to 20% (typically one day per week within Germany, with occasional travel across Europe. In the long term, this role may also involve international travel to Asia or the Americas to support global rollout activities.)

    • * Please note

    - that TecAlliance can only consider candidates for employment who are legally authorized to work in a country listed in the job posting, where we have an established legal entity and payroll system. Unfortunately, we are currently unable to hire candidates who require relocation, visa support, or are located outside of that country. Of course you can apply, if you hold a work permit and are willing to / or already moved to the country. Thank you for your understanding.

    - that it is not possible to work outside of the country you are applying for. Meaning that, if you apply e.g. for Germany, you must work from within Germany. It is not possible to work from abroad. You can work at any location within the borders of the listed country, unless the job posting specifies a certain City.

    The contract title of this role is Specialist Customer Processes

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