Mammoet is a global leader in engineered heavy lifting and transport services. With a reputation for deep expertise and a comprehensive fleet, we deliver safe and innovative solutions for lifting, transporting, installing, and dismantling large and heavy structures across industries such as petrochemicals, construction, offshore and energy.
We are currently undergoing a business transformation aimed at implementing a global "One Way of Working" - harmonizing processes across regions and using technology to drive smarter planning, collaboration and execution. A key pillar of this transformation is strengthening our IT support landscape, including real-time reporting and efficient service delivery.
As a Service Desk Specialist, you will be the first point of contact for IT-related questions, incidents, and service requests across the organization. Based in the Netherlands and working as part of an international team, you'll support users primarily during CET office hours via email, Topdesk, Microsoft Teams, and phone. You will play a key role in managing incident and change processes, resolving standard IT workspace issues and accurately logging, documenting and following up on requests. You will guide users through troubleshooting steps, escalate where needed and always aim to provide a seamless and positive user experience. Beyond day-to-day support, you'll also contribute to process improvements, share knowledge within the team and stay aligned with internal tools, systems, and procedures.
#mammoetcareers
#analystjobs
#madeformammoet