It global service desk manager

Werkgever:
Huisman
Regio:
Schiedam
 
Functieomschrijving

IT Global Service Desk Manager

Vacancy: IT Global Service Desk Manager who is ‘equipped for impact’

Are you ready to shape Huisman's global IT transition? Can you turn possibilities into realities? And, do you have what it takes to make an impact? Then we might be looking for you. As our IT colleague you'll work in small, dedicated teams to empower our global offices and production facilities, ensuring your efforts have a direct and meaningful impact. Find out more about our vacancy for IT Team Lead Cloud & Collaboration.

About our organisation

We are Huisman. We develop step changing technical solutions and translate these into the design and construction of the largest construction equipment. For decades, we have been working all over the world for offshore wind, geothermal, oil & gas, leisure and civil industries.

With our passionate workforce and worldwide production, service & sales facilities we are equipped for impact in these times of energy transition.

“Contribute to the revolution of IT operations, utilising agile and scrum as our driving force and the cloud as our canvas for creating value.”

Arne van Vuuren, Manager IT Operations

About the position of IT Global Service Desk Manager

As a Global Service Desk Manager, you play a key role in managing IT service desk processes and teams worldwide. You combine leadership, process management, and functional IT knowledge with a strong focus on service improvement, automation, and user satisfaction.

You will collaborate daily with external IT partners, optimize self-service, enhance the digital workplace, and ensure a standardized global service offering. In close cooperation with other IT departments, you will also lead the transformation toward modern, automated, and data-driven IT support.

What do we expect of you?

Key Responsibilities

  • Lead and Manage the global IT Service Desk across six international locations, ensuring smooth collaboration with external vendors and alignment with SLAs.
  • Drive Self-Service & Automation by optimizing AI-driven portals, workflows, and request handling to reduce tickets and speed up response times.
  • Enhance User Experience through a clear IT service catalog, consistent service delivery, and improved customer satisfaction (CSAT).
  • Ensure Control & Compliance with accurate CMDB and asset lifecycle management, transparent IT communications, and proper incident tracking.
  • Foster Knowledge & Adoption by maintaining global documentation, training materials, and supporting users in adopting new IT services and tools.
  • Analyze & Improve service performance using Power BI dashboards, ITSM analytics, and user feedback to continuously enhance processes.

    • Wondering if you are 'equipped for impact'?

    You are: 

  • Customer-oriented; 
  • Analytical; 
  • Good in planning and organizing; 
  • A good team player; 
  • Proactive and convincing; 
  • Result-oriented;
  • AZ-304/ AZ-305 certified;
  • Willing to travel abroad. 

    • You have: 

  • Bachelor level of education (hbo); 
  • Minimum of 3 years’ experience in a similar position; 
  • A good command of the Dutch language verbally and in writing; 
  • ITIL Foundation; 
  • Prince2 or equivalent; 
  • Expertise in Microsoft Azure; 
  • Preferable expertise in Microsoft 365 solutions / Microsoft Cloud solutions; 
  • Experience in leading small teams. 

    • Some practical things we need you to have:

  • An EU passport/valid work permit for the Netherlands; 
  • A good command of the Dutch and English language verbally and in writing. 

    • More about Huisman

    We design and produce in-house and deliver our turn-key products to clients worldwide. Our clients choose us for our entrepreneurial spirit, skills, reliability, and innovative solutions. Examples? Consider our Huisman Innovation Tower. So, if you join Huisman make sure you are equipped for impact. In other words, surprise us, our clients and… yourself! 

    What do we have to offer?

  • An excellent benefits package tailored to your experience and education level; 
  • An international work environment; 
  • Various growth and development opportunities; 
  • Open, informal, no-nonsense culture with short communication lines. 

    • Does this sound like you?

    Apply online for the position of IT Team Lead Cloud & Collaboration by using the apply button at the bottom of this page. We are curious to see what kind of impact you will make.

     Kernwoorden