Dutch speaking customer care agent

Patrique Mercier Recruitment FR is excited to announce an opening for a Dutch Speaking Customer Care Agent. This role is perfect for individuals who are enthusiastic about customer service and fluent in Dutch, looking to assist our valued Dutch-speaking clients.

• Provide exceptional support to Dutch-speaking clients through various communication channels including phone, email, and chat.
• Address customer inquiries, resolve complaints, and provide timely solutions.
• Ensure a high level of customer satisfaction by effectively managing customer interactions.
• Document conversations and maintain accurate records within the CRM system.
• Stay updated on product knowledge to offer accurate information and support to customers.
• Collaborate with team members to improve service delivery and customer experience.
• Engage in ongoing training to enhance skills and product knowledge.

Requirements

• Fluency in Dutch and English, both written and verbal.
• Previous experience in customer service is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with a focus on customer satisfaction.
• Proficient in using customer service tools and Microsoft Office applications.
• Strong attention to detail and exceptional organizational skills.
• Passionate about delivering outstanding customer service.

Benefits