Front office supervisor

We are seeking an enthusiastic and customer-oriented Front Office Supervisor to join our team in Amsterdam, Netherlands. As a key member of our hospitality management team, you will lead front office activities and ensure an exceptional guest experience from check-in to check-out.

• Oversee the daily operations of the front office, including check-ins, reservations, and guest requests
• Lead, motivate, and develop a team of front office staff to maintain high standards of service
• Collaborate with other departments to ensure a seamless experience for guests
• Monitor and manage room inventory, overbookings, and revenue optimisation
• Create and maintain staff schedules, including rotas and holiday planning
• Implement and maintain quality standards and the hotel's quality management system
• Conduct training and interdepartmental coaching for new and existing employees
• Handle guest complaints and resolve issues promptly and professionally
• Assist with budget management for the front office department
• Ensure compliance with hotel policies, procedures, and industry regulations

• Bonus program: The better the guests rate their stay, the higher the bonus!
• Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
• Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
• Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
• Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.

• Completed hotel management studies or equivalent qualification in the hospitality industry
• Minimum of 2 years' experience in the front office area of a hotel
• Proven management experience in a supervisory role in the hotel industry
• Excellent communication and interpersonal skills with fluency in Dutch and English
• Strong problem-solving skills and meticulous attention to detail
• Proficiency in hotel management software and reservation systems
• Demonstrated ability to work in a fast-paced, customer-focused environment
• Experience in training and developing staff
• Flexibility to work a variety of shifts, including weekends and bank holidays
• Passion for delivering exceptional guest experiences and increasing customer satisfaction
• In-depth knowledge of hospitality industry standards and best practices
• Excellent multitasking ability and capacity to prioritise in a dynamic work environment
• Strong organisational skills and ability to manage multiple tasks simultaneously
• Empathetic approach to guest relations and team management