FunctieomschrijvingKey Objectives - The E-Commerce Manager develops and manages all aspects of our own online store(s) and Amazon accounts and drives the adoption to realize corporate objectives and targets. - To make the relationship with our end-users even better, we would like to serve them directly (direct-to-customer) in order to offer a seamless customer journey and a perfect buying experience.
Role & Responsibilities - Subject matter expert in online store e-Commerce sales, campaign management and an in depth understanding of consumer and SME needs, expectations and online buying behaviors on both Amazon as well as our own platforms.- Accountable for the development and ongoing improvement of the online stores and online campaigns in order to drive improvements in demand generation, conversion and average order size
- Exhibits authoritative business, financial and legal acumen to develop meaningful business recommendations
- Uses online metrics to identify issues and opportunities and subsequently develop strategies and implement enhancements to increase sales performance. - Uses competitive intelligence in account planning and sales activities to develop counter strategies that will neutralize competitive influence on the customers buying decisions
- Ability to work through an environment of constant change and effectively support the country sales managers through transitions beyond their control
Operational Experience/Academic Qualification - Educated to degree level or equivalent and/or proven work experience within an online store (experience with Shopify is an advantage);
- Minimum 2 years’ experience in e-commerce sales (consumer electronics or otherwise).
- Experience managing online operations in both start-up and more complex environments. - A track record of proven success in past positions (delivering e-Commerce online stores etc) - Manage multiple projects and requests on a daily/weekly basis. - Outgoing person who is capable of working with cross functional multicultural teams. - An understanding of and experience in project management and general sales skills. - Fluent in English and at least one other European language.
Personal Characteristics
- Self Starter that sets clear objectives, defining metrics and key milestones to plan and organize work. - Responds quickly to customer/client requests and needs as a priority. - Anticipates changing customer needs and seeks to create value for the customer. - Proactively supports colleagues and collaborates with them to help achieve targets. - Actively seeks to understand the competition and how they differentiate themselves. - Identifies a number of ways to do things differently that will continuously improve the business. - Handles problems and acts on own initiative without being prompted. - Seeks out and acts on both internal and external customer/client feedback. - Creates a positive team environment through co-operation. - Outgoing personality who is capable of working with cross functional teams.
What we offer to the right candidate - Cooler Master offers a comprehensive salary and incentive package for its employees. - We offer a no-nonsense open business culture with informal direct lines of contact. - We offer to the right employee, good career opportunities and advancement possibilities ensuring both personal growth and development to grow with the company.