2nd level technical support specialist noble gas & ioms instruments

Werkgever:
Thermo Fisher Scientific
Regio:
 
Functieomschrijving

  • Technical Support & Troubleshooting: Provide advanced remote and on-site support using digital tools and diagnostic technologies.
  • Installation & Repair: Installing instruments, performing complex repairs and ensuring efficient functionality.
  • Customer Support: Deliver timely, high-quality solutions that exceed customer expectations while maintaining professional, trust-based relationships.
  • Knowledge Sharing: Contribute to the technical knowledge base, host Tips & Tricks sessions and deliver tailored training programs.
  • Customer Concern Resolution: Actively addressing customer concerns, defining action plans and participating in weekly review calls.
  • New Product Integration: Support product introductions, special installations and updates.
  • Collaboration & Compliance: Work closely with cross-functional teams and follow ethical business conduct guidelines.

    • Qualifications

  • High school diploma or equivalent experience in a technical or scientific field (chemistry, biology, electronics, or related).
  • 5+ years’ experience in technical support, field service, or instrumentation (with exposure to related techniques and applications).
  • Strong technical knowledge of instrument service and support processes.
  • Excellent English communication skills (verbal and written); additional languages are a plus.
  • Proven ability to manage customer relationships , tackling complex issues and elevating customer happiness.
  • Strong organizational skills with the ability to prioritize multiple tasks.
  • Valid driver’s license and willingness to travel internationally (up to 70%).

    • Why Join Us?

  • Be part of a global leader in scientific instrumentation.
  • Work on brand new Noble Gas and IOMS technologies that advance research and innovation.
  • Enjoy a role with variety: troubleshooting, training, customer interaction and product development.
  • Make a measurable impact by ensuring customers’ success!