Field service technician

Werkgever:
Centre People Appointments
Regio:
Amsterdam-Centrum
 
Functieomschrijving
SF46563


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ELIGIBLE APPLICANTS:

●(O) Eligible visa: Permanent residence, Spouse, Partner

● (X) NOT eligible: Student visa, Requiring visa sponsorship, Working holiday, Graduate, Freelance

WORK TYPE: Hybrid work available

VISA SUPPORT: No

BENEFITS: Company Car

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TYPE: full-time

WORKING HOURS: 9:00-17:30 from Monday to Friday

SALARY: €3,300-€5,000 gross/month (depending on experience)

START: ASAP

LOCATION: Lelystad, Netherlands



Field Service Technician Main Responsibilities:

● Provide technical/troubleshooting Product support and guidance to the customer and/or customer's Product Support staff

● Solve technical issues on the range of their products via own technical knowledge and supervisor’s help

● Respond to phone and e-mail requests for technical information and/or technical assistance from our customers

● Investigate the root cause of failure and assist with troubleshooting for technical resolutions

● Provide regular communications to keep the customer (and/or customer’s Product Support staff) up to date on the latest product support issues

● Participate in customer calls, work site visits to countries, and regional tours for the purpose of clarifying product issues and customer concerns

● Support warranty claims and field marketing campaigns

● Provide service training to the customers

● Commissioning new machines

● Inspections on new and older machines

● Advice customers for maintenance and parts replacement

● Create technical documentation to diagnose known issues to share knowledge across product support teams



Field Service Technician Ideal Candidate:

● Experience in Automotive/Agricultural/Construction Equipment product support or graduates with relevant technical knowledge would be advantageous

● Hydraulic Technical Knowledge, Electric, Diesel Engine knowledge is preferred

● A team players’ and hands-on mentality.

● French speaking would be advantageous

● Ability to work towards root cause analysis on technical issues and solving conflict, frequent travel is required

● Effectively communicate with customers, dealers, various internal departments, and colleagues at all levels





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