At New Black, we’re redefining commerce by delivering cutting-edge retail solutions through EVA - our scalable, high-performance platform that powers leading international retailers. To keep EVA fast, stable, and reliable while growing at scale, we’re looking for an Observability Engineer.
This role sits at the intersection of development and operations. If you have a background in software engineering but find yourself more curious about analyzing system behavior, spotting anomalies, and ensuring reliability instead of just writing code - this might be for you.
About New Black
We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Contextual Commerce platform, called EVA. Our purpose is to help globally operating brands and retailers to become adaptive to change.
EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is set up to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Rituals, Kiko Milano, Dyson, Intersport, AFC Ajax, and many more.
Our Philosophy
New Black, is a company like no other. That is a promise.
- NEW BLACK believes work is more than compensation; we embrace holacracy to foster collaboration, aligning as a team without rigid reporting lines for agility and responsiveness.
- NEW BLACK is dedicated to hard work and continuous improvement, viewing success as a shared responsibility and striving for excellence.
- NEW BLACK is more than a software company; we are a next-generation platform transforming (e)commerce, filled with passionate people who love what we do.
- NEW BLACK is ambitious; we are profitable and fully bootstrapped (no investors, no debts), granting us the freedom to shape our company as we see fit.
- NEW BLACK wholly owns its intellectual property, enabling us to make independent decisions about our products and innovate with the latest technology.
- NEW BLACK has formed strategic partnerships with top global brands like Apple, Microsoft, Adyen, and Deloitte, creating an ecosystem for global expansion and sustainable success.
About your role
Retail never sleeps, and neither can EVA. Our platform powers critical operations for retailers worldwide, so downtime or performance issues are not an option. The Observability Engineer ensures that EVA is monitored, measurable, and resilient.
By building monitors, setting up dashboards, and analyzing trends, you’ll help us:
- Detect production disturbances early and alert developers to act fast.
- Anticipate and even prevent issues before they impact customers.
- Improve reliability and scalability through data-driven insights.
In short, you’ll be the one turning raw data into actionable knowledge, helping EVA run like clockwork.
What you will do
- Take ownership of monitoring and performance of EVA as a SaaS platform.
- Build observability tools: create dashboards, design metrics, and automate alerts.
- Spot anomalies and proactively identify issues before SLAs are at risk.
- Ensure structured postmortems for every bit of downtime, turning incidents into learnings.
- Engage directly with developers to resolve disturbances.
- Detect and report gaps in documentation and feed them back to the Documentation Team.
- Constantly improve the feedback loop between development, operations, and product teams.
What you bring
Must-haves:
- Strong analytical skills with a passion for data analysis and pattern recognition.
- Background in software development (C#, .NET) with the ability to read and understand code.
- Familiarity with cloud hosting concepts and modern SaaS infrastructure.
- Experience with observability tools such as Datadog (or similar).
- Affinity for reliability engineering: you’d rather spot issues and fix them upstream than keep coding features.
Nice-to-haves:
- Experience with Kubernetes and container orchestration.
- Knowledge of distributed systems monitoring.
- Understanding of incident management practices and SLAs.
- Experience in building and scaling monitoring solutions across teams.
Who you are:
- A natural problem-spotter who thrives on connecting the dots.
- Someone who enjoys the balance of technical depth and analytical insight.
- A team player who wants to help others by surfacing the right information at the right time.
- Curious, proactive, and eager to take responsibility for EVA’s health.
What we offer
- A company like no other; New Black really takes care of you. We hire with the intention to keep you!
- To be your own boss, for we don’t have a hierarchy but implemented a holacratic way of working. Everyone is equal.
- State of the art equipment for your home office (AirPods, Macbook etc.), and many amazing perks which will reflect your effort and input.
- Determine your own working hours and days. Determine your own off-time and working location.
- When you come to the office – the travel is on us!
- Our own chef who prepares amazing lunches for you in the office.
- To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do.
We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up.
New Black uses AI‑enabled tools to support parts of our hiring process. Learn more in our Candidate Privacy & AI Notice.