POSITION SUMMARY:
The Netherlands Clinical & Medical Affairs (CMA) Specialist Interventional reports to the EMEA CMA Clinical Manager and is responsible for supporting the safe and effective use of the Interventional portfolio.
The Clinical Specialist (CS) will assist with education programs and collaborate with key physicians & health providers to provide country level education and clinical support. Working with the EMEA CMA Clinical Training Manager, the post will facilitate legal compliance with HCP interactions and education delivery. Clinical support and procedural education will be provided to physicians, nurses, technicians, etc. to include support for live cases/proctorships/scientific meetings and other educational programs in the therapeutic areas related to focus products. Society engagements facilitating the exchange of scientific information, in close collaboration with the EMEA CMA Clinical Training Manager and CMA Leadership team.
The CS will assist the BU CMA Leader, BU Commercial Leaders and Marketing department in the identification and delivery of appropriate internal and external customer training and education programs to support the Business Unit focused product portfolio. Excellent communication and interpersonal skills with the ability to trouble shoot medical device applications in a cardiology clinical setting are necessary.
PRINCIPAL RESPONSIBILITIES:
As an integral part of the CMA team, performance will be measured on delivery of assigned procedural education, its customer evaluations and feedback from the EMEA CMA leadership.
· Specifically, a series of key metrics will be measured on a quarterly basis.
· Overall completion of key strategic initiatives developed in conjunction with the EMEA CMA Leadership team.
· Customer support initiatives including education and training support and procedural support.
· Overall EMEA CMA performance.
This position will educate and support a wide range of healthcare professionals on the safe and effective use of Teleflex Interventional products. Provide a support function to the Teleflex commercial and marketing teams by ensuring that both the sales team and post holder keeps up to date on the latest clinical evidence, practice and developments relating to Teleflex Interventional products.
Key responsibilities will include (but are not limited to) the following:
1. Clinical procedural training of customers in the use of the Teleflex Interventional portfolio to ensure safe and effective utilisation of the product.
2. Facilitate the implementation of clinical workshops, live cases and proctoring for focused interventional products.
3. Support pre-congress workshops and in-booth education programs.
4. Develop and deliver educational activities ensuring compliance with Teleflex regulatory requirements.
5. Customise, monitor and track product deployment plans for accounts in conjunction with the Manager.
6. Maintain training records and report these to CMA leadership.
7. Support the educational grant process & research submissions in conjunction with EMEA Clinical Manager and Global Scientific Research Services Team.
8. Provide clinical support to the commercial team and all customers.
9. Assist with the development and relationship maintenance of Key Opinion Leaders.
10. Responsible for clinical product training in conjunction with product manager (PM) and NSM for sales/marketing team members.
11. Facilitate training requests for approved education courses (on & off site).
12. Perform field clinical trouble-shooting on the Company’s products by working with clinicians as required & in collaboration with the QA/RA teams.
13. Develop ethical, long-term customer relationships and represent the Company positively through field travel, clinical interaction, and medical/scientific meetings.
14. Collaborate & communicate effectively across CMA, Marketing & Sales team and remain compliant to Teleflex HCP policy and legal education requirements.
15. Maintain regular clinical credibility with Interventional cardiology and undertake the necessary revalidation requirements to maintain Registered Nurse status (if applicable).
16. Other assigned duties and responsibilities as required by CMA objectives.
EDUCATION / EXPERIENCE REQUIREMENTS:
· Registered Nurse with current registration or other clinical qualification.
· Degree level nursing qualification or equivalent academic provision.
· Professional instructors/education qualification desirable.
· Possess a minimum of 2 years experience in Cardiology Interventional Nursing within a cardiac catheter laboratory. Alternatively, proven experience in the sector.
· Experience in PCI and preferably with Chronic Total Occlusion (CTO) cases; experience in Structural procedures such as TAVI procedure; possible experience in TEVAR/EVAR or peripheral vascular interventions
· Skills and competencies in cardiac catheter laboratory or Vascular or Interventional Radiology nursing.
· Proven experience of education and teaching using simulation and workshop approaches.
· Experience of developing and delivering teaching presentations to a group of health care professionals
SPECIALIZED SKILLS & OTHER REQUIREMENTS:
· Exhibits strong written and verbal communication skills, as well as presentation skills.
· Exhibits strong time-management and organizational skills.
· Established track record of building and maintaining relationships with internal and external customers.
· Proficient in Microsoft Office Suite.
· Native Dutch speaker and fluent English speaker.
· Clinical proficiency in area of clinical training.
· Driving license.
· Post will require frequent travel across Netherlands, Dutch-speaking Belgian territory and occasional trips abroad. (up to 75%)
· The position also includes coverage of the Dutch-speaking Belgian territory.
CULTURE: Customer Experience–Representing Teleflex in a customer facing position is a tremendous responsibility & opportunity All CMA colleagues are expected to perform with the highest levels of professionalism, service, and ethics in order to strengthen the Teleflex brand and relationship with our customers. Continuous Improvement - Demonstrates initiative and critical thinking to identify and prioritize process and performance gaps. Develops solutions to deliver improving results. Exemplifies continuous improvement of thought processes and focus. Culture and Values – Exemplifies Teleflex values and ensures a fair, open, and productive climate that is engaging, ethical, and legally compliant. Strives to work effectively across boundaries in a complex matrix environment. Lead and participate in the process of promotional and other materials, working internally and cross-functionally to ensure materials are processed completely, based on accurate interpretation of clinical practice and data.
COMPANY INFORMATION:
As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anaesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose driven innovation, and world-class products can shape the future direction of healthcare.
Teleflex is the home of Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.
At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.
Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: (877) 880-8588. The description above represents the most significant duties of this role but is not all inclusive. Other work assignments comparable to the level of responsibility indicated above may be required.