Sales operations specialist

Do you get energy from keeping a busy shipment schedule under control, and are you the person traders, logistics and customers rely on when things get hectic? Nedstar is looking for an experienced Sales Operations Specialist who makes sure every shipment is planned, documented and communicated on time and first time right.

The role

Your mission: make sure customer documentation and shipment planning run on time and first time right, so customers experience Nedstar as reliable and traders can focus on trading.

You are the calm, anticipating link between customers, traders, logistics, finance and shipping lines. You own your own portfolio of accounts end to end and act as the customer's trusted second point of contact alongside the trader. When an incident lands in the inbox, you respond fast and firmly, because you already have an overview of everything coming up.

You work in a small, international team and collaborate daily with:

• Traders – order details, customer updates and escalations
• Logistics – supplier documents, loading planning and ETA changes
• Finance – invoicing, payments, order release and hedging
• Quality & Sustainability – certificates and product documentation
• External partners – customers in different regions and time zones, shipping lines and forwarders

Key responsibilities

• Documentation & compliance – Independently prepare and issue the full customer document set (invoice, packing list, certificate of origin, B/L, switch B/Ls, waivers) within deadlines. Proactively flag missing supplier documents and compliance gaps.
• Shipment planning – Manage loading plans for your portfolio, translate customer requests into planning changes, and send a weekly shipment planning to every customer.
• Customer service – Be the reliable second point of contact for your accounts: answer queries quickly, keep customers informed without being asked, and resolve most issues yourself.
• Problem resolution – Handle documentation delays, planning conflicts and minor complaints independently. Escalate deviations with commercial impact to the trader, always with a proposed solution.
• Systems & administration – Keep all shipment events (ETD/ETA, sales orders, credit notes) complete and up to date in Agiboo and HubSpot.
• Payments & order release – Verify incoming payments, authorise order release and coordinate with Finance on late or partial payments and hedging related to customer orders.