Global director, industrial & labor relations

We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

As Global Leader Industrial & Labour Relations (ILR), you will set and lead our global labour relations strategy, safeguarding operational agility while empowering our logistics operating model transitions. Working within HR and partnering closely with executive leaders, you will lead our strategic narrative, deliver socially credible negotiations, and care for our people and stakeholders across global markets.

Location: Netherlands

Reporting to: Senior Director - HR Business Partners Operations

• Design and execute labour relations plans for operating model transitions, including negotiations, collective information and consultation processes, and redundancy procedures.
• Evaluate works council arrangements, Collective Bargaining Agreements (CBAs), and custom practices to establish defensible negotiating positions.
• Counsel executive leadership on labour relations risks, scenarios, and timelines to support high-impact business decisions.
• Coordinate cross-functional alignment across HR, Legal, Public Affairs, Communications, and Logistics to present a unified voice to unions and works councils.
• Build proactive senior relationships with trade unions, employer associations, and labour institutions across key European and global markets.
• Equip Human Resources Business Partners (HRBPs) and leaders with playbooks, training, and escalation pathways to build internal capability for day-to-day labour relations.

• Extensive international Industrial and Labour Relations (ILR) experience across multiple countries, including hands-on collaboration with unions, employer associations, and works councils.
• Proven track record of leading collective negotiations during significant organizational change, restructuring, and employment model transitions.
• Strong negotiation skills with the ability to assess collective agreements, balance risk, and hold key positions under pressure.
• Executive credibility to advise C-level stakeholders while engaging effectively with union leaders and external institutions.
• Established professional network across key markets such as the Netherlands, Germany, Belgium, UK, Spain, or Canada.
• Strong commercial literacy to align labour relations strategy with operational and financial impact.
• Excellent written and verbal communication skills in English.

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.